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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 38,694 reviews
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could figure out how to work it is fine. The picture is perfect. It sounds perfect. This is like a really nice television. I mean it is top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The mounting did not take long.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and well mannered. They mounted the tv with precision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV without any issues and connected all my devices. He offered to take my old tv for disposal and I was more than happy to let him.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad techs (A.J. and Gilbert) were punctual and amazing. I really appreciated how thorough and precise they were to make sure I was happy with my tv mounting. I was concerned with safety and they took real care with everything I asked. I highly recommend their service and appreciated their expertise.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Surround Sound Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad techs from the Mt. Laurel, NJ store (George and Shawn) were knowledgeable, informative and professional. They took the time to explain their procedures to remedy the situation and provided detailed information on how we may correct the problems we experienced should they occur again in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The TV installation was done very well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was very knowledgeable and did a superb job in safely and precisely placing the TV above a fireplace and mantel on the chimney. They manage to do this in well under an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam and Clifton are a great team. Very knowledgeable, efficient and pleasant to talk to. They set up the tv, connected the soundbar and woofer to the one remote. Made sure we had working apps and answered all our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents carried in my ew TV and set it up. I had a TV for it so I did not have it mounted on wall. Agents were very thorough and set it up quickly. Took a little time since my home wi-fi was running slow. Hauled away my old TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so appreciate the two Geek Squad agents who set up my new 65" TV and sound bar and more. They did a great job, and I am really enjoying my new larger TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Steve and Kyle were superstars!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly, knowledgeable and careful with our tv installation. They have great advice for what to buy to mount our tv and did a wonderful job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Best Buy Employee

    Rated 5 out of 5 stars

    Best Service

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Installation is a no brainer! Uncle Billy isn’t going to buy you a new TV if it slips and cracks or falls off the wall. Clean and professional service with wire management!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Professional team !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so professional and friendly they carried the tv to the 2nd floor installed the wall mount I already had and everything thing was done perfectly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    There's The A-Team & The Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was not centered on the wall. However, they were very professional & did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up tv and sound bar. Explained everything. Very careful of floors during installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Install Was Quick and Thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad install went great. They set up time convenient to me, arrived on time, and set up my tv with the wall mount. They made sure all my apps and channels were connected and working. I’m more than satisfied and recommend their assistance for anyone who needs help with an install.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job, friendly and helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles and Steve or Dick (sorry forgot his name for sure) mounted my TV, and put the old one in the new box. As a disabled person, I appreciate the extra efforts doing things that I'm not able to physically. I look forward to having my TV calibrated.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad replaced and rerouted an in-wall HDMI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific. Brandon was skilled and able to perform my request that I thought was impossible. He completed the task way quicker than I thought possible. He's a creative problem solver. After completion, he cleans up the site extremely well. He's my "go-to" Geek Squad member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Mounted LG TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician mounted the TV quickly and neatly. excellent service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad opted for professional install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well. Team showed up on time, worked quickly to get everything set up to best use/effect, and left the area as clean as they found it. Even hauled off the packaging. They did it far more cheerfully and in about a third the time than if we'd done it ourselves.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very nice people and great work for TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both two guys were very nice when working in our house as well as phone calls before coming. They removed the old TV/mount and installed the new TV/mount quickly. Then, they demonstrated and walked us though how to use remote/functions very easily. It was worth to have this professional service. Thanks so much again!!

    I would recommend this to a friend
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