Customer Ratings & Reviews

My appointment was scheduled 2 1/2 weeks ago. The Geek Squad crew texted a smaller delivery window, and they arrived shortly after a call saying they were on the way at the beginning of that window. There was two members of the team. I think one was Megan, but I forget the name of the young man. They were quick, efficient, and careful with my new 75-inch. I had already mounted the frame to the wall, so all they had to do was put the bracket on the back of the TV and then secure it to the wall mount, which they did carefully - checking the wall mount BEFORE they put the TV on it. Then, after plugging it in and turning it on, Megan walked me through what I needed to know to start enjoying my new TV. All in all, they were at my house less than 30 minutes. They were professional and courteous. I'm very happy with their work and punctuality.

They did a superb job. They went out of their way to do a super job.

Dillon and his crew where professional, courteous and personable. They had my TV mounted in no time and went over the ins and outs of it.

I had no problem mounting an older 52 inch Samsung with a little help...but the new 65 inch and several added years convinced me to purchase the TV mounting service. The Geek Squad arrived on time with the new TV and quickly placed it on the wall using the existing wall mount. They connected the input cables and the satellite box, and confirmed the TV operated correctly.

Great service quick and efficient. Answered all my questions and cleaned up before they left.

The Geek Squad team arrived on time and ready to go. They checked over all the items to be installed to be sure nothing was faulty or damaged. They verified the preferred viewing height and had the mount and TV installed in short order. It looks great.

The tech was knowledgeable and efficient with the install.

I’ve had the Geek Squad setup, install, and mount three 55 inch TVs and the work has been flawless. I highly recommend their service because they do a excellent job and I’m a happy customer when they leave.

The Geek Squad were great about letting us know their ETA. They were extremely professional and efficient. They called ahead of time to double check the job and to make sure that they would have all the necessary accessories to complete the work. They did forget to hook up the sound bar but we figured that out for ourselves. The only thing that was a bummer was that they could not take our old TV after all because of the size. They did however take away all the other old product (DVD player, old receiver, etc)

Good communication for on time arrival. Great quick, clean and detailed installation!

We are pleased with the product as well as with the salesperson who assisted us in the store and the actual installer who came to our home. The problem was that scheduling the installation was a nightmare. Apparently, the store contacts a company that does the scheduling who contracts with an independent installation company that actually does the installation. Again while we were pleased with installer once he arrived, getting him here was so disorganized that it makes it regret going to BestBuy in the first place and I will probably go elsewhere in the future. One hand did not know what the other was doing and we received contradictory information throughout. I would also add that more than once they outright lied to us, telling us that the installer was on the way and we were next only to discover that we were not even on the schedule. BestBuy needs to get its act together!!!!!!! By the way, we were promised compensation for our troubles from the store manager, but a month has passed and we have heard nothing about it so we assume that it will not happen. Sadly, there are not many places left to buy televisions, but after this experience I will go to the ends of the earth to avoid BestBuy!!!!

Excellent service the technician where thorough and efficient

I do not like hiring people to do handyman work for me. I caved this time because I was simply too busy with my "real job". These guys were outstanding. The guys who performed the work were in and around the Charlotte, NC uptown area. Your area: YMMV. Highly recommended if the service is consistent in your area!

So the crew arrived on time the first install but having to replace the first TV for another on due to manufacture issues I needed another install day. Second time around the came late and actually cause damage to one of my home theater speakers that wasn’t even part of the install, and scratched the TV they were taking back. I did get reimbursed for the damage caused to my property by the insurance company but not without going through hurdles.

They arrived early without a call. Installation was quick and efficient. I'm not sure if they set up the Direct TV box correctly, but we manage.

The technicians who came to do the install were professional, pleasant and knew exactly what to do. Ken Henderson, who was the lead technician, was as good as it gets in every way!!

The agents were great and knew where to put TV in perfect spot

The agent mounted my tv and connected it to my Xfinity box quickly and efficiently!! Highly recommend!!

With a snowstorm in Wisconsin on the day of my appointment, they politely asked to reschedule. They were totally flexible and willing to come to my house at 4 on another day to get the job completed.(They are usually finished with service calls at 4). When they were here they were very polite, efficient, and had great suggestions for the job that needed to be done!

The Geek Squad was the best, so so so glad that I added the extra to have them install everything. I really appreciate their input and also asking my family where exactly we wanted things to go. They took into account our feelings about the set up and area for the TV and came through with flying colors.