Customer Ratings & Reviews

The agents mounted TV exactly how we wanted and did it very quickly. They were very helpful in setting up and explaining all features to us. Both of us being senior citizens, we were very grateful that they gave us such helpful service. The TV was a gift so it made the gift even better.

The Geek squad was amazing. We had two techs in to do the work. The assisted each other and worked independently of each other. The installations went well - fast, efficient and well done. After each tv was installed we got a detailed explanation of how they worked and how we could access all the features. We are very pleased with the level of service we got.

They provided a very professional service and even follow up with me the week after the correct functioning of the device! Greatly recommended

Amazing service, fast and professional installation, they cleaned up after themselves and very helpful.

The agents were on spot on with information and the professionalism in which they went about their jobs. Everything was done in a very timely manner with plenty of time to teach us some new things about a smart TVs we never knew! Never felt rushed with our questions or their answers. All around fantastic experience.

Professional and we’re in communication with me because of a different job they had the same day. They came and got the tv mounted and helped get it turned on and ready. Definitely better than trying to mount huge flat screens alone

The agents did a great job of helping me choose where to mount my new TV and even had a sound bar mount with them that they were able to sell me and install!

The guys that came to the house were really nice and good at what they did. They really took time to do it correctly and not just slap it up and take off. Explained things, made sure everything was working correctly.

I was pleased to have the Santa Maria crew install 3 TV mounts in my new construction home. They were efficient, friendly, and informative. Would definitely recommend them for the future.

The agents who installed my mount were on time, professional, and friendly. It was great how quickly they put things together. I even kept myself in the loop about what they were doing and explained about the remotes, along with helping to get the cable and WI-FI connected.

I had an audio and video sync problem with my new Samsung TV. Jeff stopped out to fix it...only took him less than 10 minutes and it now works perfectly. He also answered questions I had about this "Smart TV". He was so friendly and knowledgeable. I recommend the Best Buy Geek Squad to anyone who can't figure out a problem.

The REMOTE Geek Squad is and has been, very very good. I upgraded to total tech and as much as I use them, it more than covers the yearly cost. Much more somewhere else as I have so many tech things now, its a must as I am not a techie nerd. The Best Buy Service in home techs. They have varied. I have had washer dryer...dishwasher...fridge. NOW STOVE/microwave and two TV's installed now. I get at Best Buy because of interest free 24 month payments and payoff is great and stress free for me, this way. Each service guys, for each applicance has been different. OVERALL, good service. Its hit and miss now, I feel because of the pandemic , things are different and picking service people that maybe arent stellar is happening. My LAST INSTALL, the guys were good but I think they need to up their Covid Protocol a bit. it should be AUTOMATIC: masks, gloves and booties, no questions about it. HAND SANITIZER if gloves are off. Those hands can leave germs in peoples homes. Even the gloves, so sanitize whatever they bring into your house I feel. I am grateful they STILL PROVIDE an in home service. The guys were nice,, but hard to hear thru masks and had to ask the guy to talk up a bit , then it was fine. Thats personal preference for me I guess. Love my TV as I am in isolation at home alot and it really helps having a great tv with great sound , now. OVerall service is good as I said, just speak up to them if something needs to be done and not understanding, etc. WE ARE PAYING for this service...so I dont let them leave til I fully understand and have my questions anwered in total.

We are overall happy with our TV Mount Installation plus speaker surround set up. The Geek squad team of Richard, Mikayla and Sal did an awesome job. They are all nice and respectful. Thank you very much. Ill be glad to get your service again. Keep up the great work.

Excellent screen. Very happy with this lenticular screen and also my Optoma Ultra Short Throw projector. Installation guys were very professional and clearly knew exactly what they were doing. The results clearly demonstrate their skills. Thanks BB!!

The installation team was very knowledgeable and did a superb job in safely and precisely placing the TV above a fireplace and mantel on the chimney. They manage to do this in well under an hour.

EG VERY knowledgeable and was on time everything was connected the way it should be tv workin very good so far

If there is anyone out there who would risk dropping an expensive tv to save $129.00 good for you! The Team who installed and set up our tv were tremendous!!! Both have been with Best Buy for over ten years. One team member when I inquired if he had set up many wall mounted tv’s, said just over 8,000!!! Highly recommend to spend the money and relax while the real experts Install the tv!

The crew that came were very professional, knowledgeable and super nice! They were nice enough to help me wuickly figure out why another TV was not connecting to my WiFi after completing the job they arrived for. Exceeded all my expectations and was worth every penny of the service they provided! No headaches! Thank you!

I mounted my previous TV above my fireplace. I decided to have Geek Squad do it for me this time. That is the only way to go. The Geek Squad mounted my TV, mounted my sound bar and hooked up my XBox in 2 1/2 hours. They made all the wiring look neat and hidden. They did in a couple of hours what would have taken me a couple of days to do myself. Definitely the only way to go.

They did a great job and were very helpful. We love the end result.