Customer Ratings & Reviews

Jordon and his coworker were awesome. They were able to get it installed and set up quickly. They were able to work me in due to a the store having to cancel my original appointment due to that installation team being out with illness.

The agents mounted one of the tvs quickly and with care. my one complaint is that I ordered 2 tvs mounted and customer service still has yet to reply to my email to address.

We had a few issues when they finally came out to mount the tv. Firstly, the techs advised me that the cable that comes with Samsung TV's are not "in wall" rated. So we have to put the One Connect box on the back of the TV. They used zip ties. Then I was told I need 3 - 12' HDMI Cables that are in-wall rated. None on the trucks so we are no panicking, since this is my second day off work for this installation. When we purchased the service I specifically asked if we needed any cables, if the One Connect cable would reach through the wall or any other items other than the mount. We were told "No" by the sales person as well as 2 different guys from Magnolia. Luckily, Brad one of the techs and I spoke to Janie at the Plymouth Meeting store and after a little tense conversation, she got the cables we needed at no cost to us, for all the confusion and issues. JANIE IS AWESOME. So the TV is now mounted on the wall and looks great. The only real issue is if you adjust it up or down it goes out of level. SO we have to tweak if every time we adjust it. Overall they did a pretty good job.

My installation experts were awesome. They called before coming, arrived on time and did a great job mounting 2 large TV’s. I was thrilled. Kudos to Best Buy!

The geek squad is awesome! Fast and capable installation and set-up! Very helpful to inform users of unique or new features and how to use them! Would not use anyone else for assistance with my electronics! Thank you for your excellent, professional service!

The Geek Squad guys were great. The two of them worked so well together and were so efficient. They paid attention to details that others might have ignored. I'm pretty stubborn about asking for assistance, but it paid off big time having this installation completed correctly.

The delivery and installation of the TV went like clockwork, The guy from Best Buy was very informative re the installation and set up with my Bose wireless surround system. Superb picture from the TV, the colors are out standing, My 4K movies now look amazing.

Excellent. Removed old TV and wall mount. Un packed new TV and mount outside and removed all garbage. Mounted the new TV and fired up the TV, connected to WIFI, etc. Everything was up and working when they left, and I had a basic intro to operating it.

The two Geek Squad guys that came and hung my new TV and mount were wonderful!! They were in and out quickly and made sure that everything was working as well as made sure that I was happy with the location. They were perfect!

Both technicians did a great job installing a new 75” Samsung QLED TV along with a sound bar and DVD player. I recently moved to a new house and the technicians hooked up the tv to my new Verizon FiOS service as well. The use of the remotes was explained clearly and I felt comfortable using everything after the technicians left.

I was not home when the agent connected the new tv, but my husband was. Unfortunately, my husband did not know all the necessary information for connection, so the agent came back a second time to get the needed information for setup. The agent was excellent and very knowledgeable!

Very professional. Gave me a call and said they could come early, I was delighted. Safety was important to them, considering the times we live in it was appreciated. Asked all the right questions and gave me advice about the appropriate place to mount the TV. Would use the service again!

They were here in designated time frame (even a little early which was great!) efficient work, asked for my input on placement, pleasant people.

The two technicians were fantastic. Blake Loeschen and Marcus were great. They made some on-site changes which improved my system. In addition, when they got to my house and unpacked all the items, a universal stand wasn't ordered. Blake called our local store and picked up the stand and installed it. They were very thorough and took as much time as I needed to get a proper orientation to my new system. After they left I had an additional question regarding an adjustment. Blake came over the next day and made the setting change. They both are excellent.

Tony and his team are very knowledgeable with their job! Very professional and helpful with suggestions to a tech illiterate like me. I enjoyed so much the TV and sound bar they installed

The pair of installers were here on time, installed the mount and TV quickly, and fficiently. They cleaned up the packaging supplies and left me happy.

The person that came in to install the television mount was very helpful and knowledgeable. He came in to the house with all of the tools that he needed to mount the television. He asked us where we wanted the television located. It was done very professionally.

This TV has amazing picture and is a big improvement from my last Sony TV. Id recommend it to anyone thinking aboit upgrading to an OLED.

The Geek Squad did an excellent job installing my mount and my TV!

Geek Squad is the best install and mounting service available hands down!! They take such care of your home and purchases, and take pride in their work. They compete the job to perfection and even had an extra roku stick on the truck to sell me on the spot.