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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 286 Showing 5,701-5,720 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team was very helpful and offered information on how to use our existing tv mount. They also helped us navigate thru the basic items on the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad moved by TV from one wall to another.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were very helpful by showing me every step they took to add my TV to the wall. Assured me with each step as I was concerned about marks on my wall. After installation they walked me trough the steps so I would be able to work the programs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Job well done! Thank you Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a phenomenal job installing the tv mount over my fireplace in the living room. Very professional work and the majority of the wiring was within the walls, little wiring showing at all. TV was connected, adjusted and we were very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad monitoring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs set up my tv and soundbar in a timely and efficient manner

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT SERVICE!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They kept me informed as to arrival and installed all my components!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was awesome. Set up our tv and guided us through the steps we needed to operate the programming. Gave us some good pointers as well. He was patient with questions and worked quickly and proficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 4 out of 5 stars

    easy to slide

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our tv is wall mounted over a fire place and this mount is perfect and very reasonably priced. It is easy to maneuver as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Move

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service I received from the two techs that came out to mount my tv was excellent! Great communication plus they were extremely efficient & fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Thanks to Nathan and Truman from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say I was very comfortable with Nathan and his trainee Truman being in my home. Nathan made sure everything was hooked up to one remote. He explained how to use it with the Roku. He had patience with me understanding how new technology works.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Definitely have them install you new purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a quick and great job setting up my new TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    they cannot connect all my devices to the new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No they could not connect all my devices because I was sold a TV that could not connect to all my devices even though the time of sale they said I’d be all set and I’d be good

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Efficient and professional agents!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After selecting my LG TV with a customer service agent, the process and appointment were thoroughly explained to me. The technicians who were assigned to perform my installation were impressive!! It was such a pleasurable experience that Best Buy will my first choice for electronics and repairs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Overall great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this service to have my tv mounted. I requested Zach because of the awesome work that he had done on 2 previous occasions, this time was no different, there were 2 other guys present forgot their names but they were awesome as well. Install went great no issues, arrived on time would definitely have those guys back.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A First Class Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were here and done in a very short time. They did an excellent job and left me nothing to clean up. They connected the new television to the stereo system and everything else that needed to be connected. The new set is exactly where I wanted it mounted, and everything works as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service the technician where thorough and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an great job. They took the old TV down and carted it away. Installed the new one and set it up. Shared several hints on using the remote and the TV. Awesome job !

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my TV professionally, quickly and they were polite and cleaned up after they finished the job. I will hire them again when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Total Tech is a must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came were efficient. They came and set tv up and was gone after spending time making sure I knew how to manage this tv. They connected my home theatre and even dvd player. Really worth it using them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin was an absolute pleasure. He was extremely efficient and knowledgeable. He even took a couple of extra minutes to answer a few questions I had. I am ecstatic with the high quality of work he and his co-worked performed. Thank you so much!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Go Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was awesome. Removed old TV and installed new in no time. Programmed everything and gave me a quick tutorial. When they left it was clean just like they never were there.

    I would recommend this to a friend