Customer Ratings & Reviews

The agents worked so well on the TV mount and they dod an exceptional job!

Top notch service. Called at beginning of day to give an ETA then called with an updated ETA as they were on the way. Very attentive to what and where we wanted things mounted. Made very little noise.

Top notch service. Called at beginning of day to give an ETA then called with an updated ETA as they were on the way. Very attentive to what and where we wanted things mounted. Made very little noise.

Once they actually came and brought the right tv the installation went wonderful. The guy that came out was very knowledgeable and put it up with no problems.

I purchased the Geek squad membership and are an appointment to have 3 TVs Mounted to the wall and wires hidden inside walls. When the guys (third party installers) showed up they said that they were only there to install one tv to the wall and would not conceal wiring and just set up the other two TVs. I explained that, that isn’t what I ordered. They went on to bad mouthing the store and their employees. One of them promised me he would come back Saturday and get the job done as I needed to purchase kits for the wiring to be hidden in the walls. Saturday morning he never showed, I called and text him and he said, I’m not assigned to that job any longer! I couldn’t believe this. I called and spoke to the San Rafael store Manager Michael, he was amazingly helpful and made things right for me. The guys that came and installed (Best Buy Geek Squad staff) not third party vendor this time were amazing, friendly, thoughtful, clean and quick. This experience was turned around because of the team work and communication between Michael and his staff. Thank you Michael!

Sebastian was great in keeping me informed of his arrival status. Once he arrived, he kept me posted on everything that he would be doing. Definitely very professional and courteous.

Our initial service for TV installation was terrific. The installers were very friendly and helpful. I was a little discouraged to learn that our new 65 inch OLED would likely only last 6-7 years, but not as discouraged as when the panel on the TV went bad less than 45 days after installation.

THe install guys were great. The replaced an existing wall 70”!mounted TV, hooked up the sound bar, connected our WiFi and hauled away the old TV for only $50 with Total a Tech Support. This is the third TV I had Best Buy wall mount. All went very smoothly.

The Geek Squad was amazing! They took down my old TV & installed the new one in record time. They cleaned up & we’re out the door. Very pleasant guts!!!

The TV was mounted quickly and efficiently. The Squad knew exactly how to do it. They worked as a team and move products in and out of the house. They answered any questions we had. They showed us how to use the remote. We will always refer to the team.

Great setup of the wall mount. I feel condident my large tv is installed correctly and is safe and secure.

The 2 Geek Squad guys did a great job mounting my new Sony TV to the wall and setting up all the features I use. They showed me how to use certain features too. Both men were very helpful, quick and friendly.

The agents mounted my TV and connected it to my sound system.

The technician did an excellent job. He was knowledgeable, friendly, provided useful information and user tips. We will definitely call on Best Buy for future electronic installation requirements.

Very professional and did a great job hanging both of my TV mounts

Our installers were the very best! They did a very careful and thorough installation of our wall-mounted TV and synchronized all equipment that needed to be

The agents mounted the TV with expertise and timely manner.

The agents, Will and Jimmy were extremely efficient and helpful. I’m so glad i decided to have my new tv mounted. A great experience. Many many thanks to Will and Jimmy

Installers were on time, and efficient. In and out in less than thirty minutes with all working well.

I only give off one star because the "description" doesn't say you must supply your own mount. It's my fault for buying a tv at 2 AM, but the description if you read nothing else seems to imply that you are getting a mount included in the $200.00 fee. One person could never hang this on the wall and at 40 pounds for the tv I bought you'd better know what you're doing when you put it on the wall not to mention level it properly. Fortunately for me they had some mounts on the truck and were able to sell me one so it all worked out. They need to add to the description (mount not included in price) or something and a discount off the mount would be nice too not another full hundred dollars. I'm not complaining too much because I used all my coupons up and saved most of the install fee itself but it was still a sort of unpleasant surprise.