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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 304 Showing 6,061-6,080 of 38,688 reviews
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to be able to have the new Sony Bravia TV I purchased installed on the wall by a Geek Squad professional. It eliminated a lot of stress from having to do it myself as I am fairly confident that I would have not been able to figure it out on my own. The associate that installed the TV was quite professional and cautious: he showed up early and took the necessary precautions to keep myself and others in the house safe. He installed the TV in a timely manner and was knowledgeable as he demonstrated several of it's features to me. He even discussed my existing tech with me and helped me better understand how it would fit in with the new TV. I would have no problem recommending this service and providing a positive reference for the associate that served me. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned 4 TVs but only 2 were mounted. It was time to upgrade so I visited Best Buy and scheduled GeekSquad to install the other 2. They were prompt, courteous & professional & did a great job without taking too much time out of my day. It’s everything that I expected & am extremely happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installers did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team did a great job mounting the TV. They made sure all wires were ran correctly and neatly. They also mounted my Apple TV to the back of the TV. They left the space clean afterward, and also made sure to pair up my remote to all my devices. All in all I’m very happy with the service!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service with class!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hesitated before ordering Geek Squad TV set up and mounting thinking they could never do the job as well as I could do it myself. I needn't have worried. Amanda and her crew were rock stars! They had my TVs mounted quickly, made sure they didn't leave a mess (they even wore booties!), and programmed my TVs and showed me how they worked. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BettyONeal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this television I would recommend it to anyone that likes a big screen television great sound and great picture

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Intstallers Are the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and made sure everything was working properly. The Geek Squad is the best! They are polite and explain any questions I have.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad rock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jasmine and Jason rock! They are the best! They set up the television and soundbar system with great skill, expertise and professionalism . They went over clearly and thoroughly how the television and soundbar system worked. They checked to make sure we understood how to use everything. Thank you Jasmine and Jason!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No worries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting a TV can be a daunting task. Whether you spent a little money or a lot you don't want to see that purchase laying on the floor after it fell off the wall. Having Best Buy install my TV mount is a no brainier. With total tech it's 50 bucks to have them install and mount my TV. They run the cables so everything looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Smooth install by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team did a great job with the installation. However, the store clerk inadvertently forgot to sign me up for TotalTech, which is REQUIRED for installations over a fireplace. Corrected by the Geek Squad installers at the time of installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Wall-mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The QNED TV from LG was brought and wall-mounted by two technicians, who also set up the sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation, candor, not upselling!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great—very helpful, kind about our dogs barking from their crates, and conscientious about being sure all connections were made and things were working. They also were willing to test and verify that our old swing out stand was fine for the new TV, and said we wouldn’t need the 4K cables with this model. Later I returned the extra stand and cable for an easy refund. This was all as the Geek squad in the store had prepared me for; I was very satisfied with the set up, the device, and the lower price once I returned the extra products that I didn’t end up needing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55” Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 55” Sony XBR smart TV was in my price range and has a great picture. I own two other Sony XBRs purchased at Best Buy. Geek squad individual did an excellent job of installing the tv on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Sebastian was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sebastian was great in keeping me informed of his arrival status. Once he arrived, he kept me posted on everything that he would be doing. Definitely very professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fireplace TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came to the new house I just bought and mounted a new TV over the fireplace. I have mounted TV’s before, but this was more than I could do. Did a great job and did it quickly and cleaned up everything when they were done.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    PAMELA CAMPBELL-DEREEF/COMMUNITY OUTREACH LIAISON

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CUSTOMER SERVICE SATISFACTION!!! THE TECHNICIANS WERE FRIENDLY AND KNOWLEDEABLE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing work both very friendly helpful clean profess the one regret wish i had the install at least 6 inches moved over to the right . But all other very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and set up on my 80 inch tv was spectacular! Arrived early, perfect removal of old tv and set up of the new ones. Recentered the mount and everything. Awesome experience! Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good job by GEEK agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV, connected it to the appropriate devices, and showed me how to use the control clicker to move between TV and Streaming broadcasts. Simple instructions and simple to remember. Good job all around.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time for set up and were quick and efficient It’s been 2yrs and no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional tech support to mount tv on wall. Thanks

    I would recommend this to a friend