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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 314 Showing 6,261-6,280 of 38,689 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wall Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've never had a wall mounted tv before but now that we have one, we won't go back to having one on a tv stand. The Geek Squad who installed the tv really knew their craft and did a very professional job mounting it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THe install guys were great. The replaced an existing wall 70”!mounted TV, hooked up the sound bar, connected our WiFi and hauled away the old TV for only $50 with Total a Tech Support. This is the third TV I had Best Buy wall mount. All went very smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the best. They are professional in determining the best installation possible. They allow time for any of the customers concerns.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mounting a 75" TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was mounted quickly and efficiently. The Squad knew exactly how to do it. They worked as a team and move products in and out of the house. They answered any questions we had. They showed us how to use the remote. We will always refer to the team.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen arrived on time, and both had on mask and footies. Each was very friendly and knowledgeable in the operation of mounting my TV. Asked my opinion in how and where I best want my TV but also gave good advice on this also. Then when completing the task, cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed lingering viewing issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team from the Danbury store are the best team in the area!! They were knowledgeable and found a solution to a lingering problem in our set up! Completely night day! Thanks guys for being the best of geek squad!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed my existing TV and mounted the new one on my existing Mantle Mount and connected to my cable box. They gave me suggestions on sound bar and tested removed TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Swift Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam an team were amazing! They installed and mounted my new TV so fast. It was professionally done and looks great in my office.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional job well done!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service man has done a great job of installing the mount along with the TV. He must have done thine numerous times since the whole process took less than 45 minutes. I couldn't do a better job. I am glad to include the installation service with the new TV. Strongly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The Best Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua and Eddie were excellent. They continually updated us on the install of a wall mount for our TV in our den. Also guided us on the purchase of a mount for our soundbar. Courteous, professional. I recommend these individuals specifically.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Carlos Salinas earned a BBQ lunch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST TECH EVER! Carlos Salinas definitely earned a BBQ lunch! Arrived on time, was courteous, efficient and had 2 TVs mounted, installed and set up in record time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Professional Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who replaced my TV were on time, and very courteous. The installed my new TV in only 30 minutes. Excellent service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Great Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is a treasure. They came, they set up and gave clear instructions. Added that if I had any questions to please call. Wow.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional workmanship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men from Geik squad were professional very efficient worked and cleaned and disposed of the trash from the boxes .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed very quickly and professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and set up my TV and make sure everything was in working order and showed me everything and asked if I had any questions or needed to be shown anything to be set up, super professional and efficent.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Such a great team!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was so great. So nice and professional. Got right to work, let us know about any potential issues and made sure to check with us on placement etc. had us take a look and make sure we were ok with everything once they were finished. Cleaned up after themselves and left everything as it was. Great job!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad agents installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents came in and installed the TV and connected all my devices. They were very professional and made sure everything was completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Took the Time to Properly Mount Our TV’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installing our TV’s were great. We were using existing wall mounts that the former homeowners had left. The guys looked and said the mounts were placed too high (and one was off center, which would have driven my husband crazy) and were we sure we wanted to keep them where they were. It was more work for them but I appreciate the fact that they took the time to make sure we would be 100% happy once the TV’s were mounted. They moved the mounts and placed the TV’s in the appropriate positions for our viewing pleasure. Couldn’t be happier with the installation!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman that arrived to mount our 85” tv were excellent! They provided their expertise and installed it perfectly, quickly and cleaned up perfectly! Very impressed with our first service from TotalTech!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the knowledge and helpfulness of the technicians. They had very pleasant personalities and were willing to explain everything to us

    I would recommend this to a friend