Customer Ratings & Reviews

Stacey is amazing. She helped me select the best location for my TV and best way to hide the wires and the cable box. After she and Jason installed my TV, Stacey taught me how to operate it via remote control and wireless keyboard... with incredible patience!

Double Agent Desha and his seasonal helper was prompt, polite and professional. Agent called while on their way and introduced themselves when I greeted them at the door. Agent knew what he was doing and explained everything well to me and cleaned up after

The wall mounting service was excellent. the technicians took care in covering the area and were very precise with with their installation. My only suggestion is to have everything prepared for the installation (wifi and cable equipment ready including passwords etc).

The squad arrived on time and removed my old tv and mount and placed it in my spare room. Then in installed a new mount and my new tv. They also connected and set it up working right away. Great service!

The service was fantastic, my mount is great. BB has done a great job training these guys, when they come out the give me advice and we look at all angles for the TV and we make the best decision possible. They protect everything including my carpet and clean up very well.

The Geek Squad Install Team were complete Professionals and Knew exactly what they were doing

We weren’t exactly sure where we should mount the TV on the wall, so Geek Squad took the time to help us measure and try different spots, until we found the one that worked. They were very knowledgeable and their expertise helped make the installation run smoothly.

The Geek Squad did a great job of mounting my 98 inch tv on the wall. They made sure everything was connected and working.

The two installers showed up on time with everything they needed. They were mindful of social distancing and very skilled at what they do. The new mounting bracket for the TV was installed quickly and correctly. Well worth the investment.

Was told at the store when placing order that the crew ‘worked on older homes all the time and that lath and plaster walls were fine…’ Order placed by store associate thusly included parts necessary to conceal wires into wall. Crew showed up and said they don’t cut into lath walls and that they would have to surface mount. Crew promised to return parts and we wouldn’t be charged. This hasn’t been the case and after speaking with store manager, was informed that the crew hadn’t yet put the parts back into system yet and not to worry we wouldn’t be charged. Now have filed a dispute with Best Buy. Also should have installers write down instructions for the new universal remote ….

The texhs that came to my home were great! I forgot their names, but they set up my new TV quick and easy. Expressung my gratitude to them!!!!

Tom was on time, knowledge, listened to my desires, used booties and carpet pad, very pleasant, finished work in a reasonable time, cleaned up and made sure that I was satisfied with his work. If all the Geek Squad techs are like Tom, the cost is well worth it. Would recommend him.

I had two TVs mounted simultaneously, and the Geek Squad agents worked fast and made it look easy. In what would have taken my husband a good 4-5 hours, the two agents were in and out in less than 1. Highly recommend Geek Squad for all of your home theater needs!

Geek squad came and quickly installed TV. Tech ided some problems with my cable wire and i was abled to get carrier to come out and replace. Only suggestion is for tech to spend a few extra mins reviewing the working for people like me who are not computer savy.

The guys uninstalled the old tv and removed the mount, took out new tv and installed the mount and had it mounted and operational in no time.

Did a great job. Asked and gave suggestions prior to installation. Would recommend!

One agent came on time. He made sure to show us where and how he would mount our TV. He was courteous and communicative. He cleaned up after himself and left. Happy customer.

The two gentlemen that came to my house to mount the hardware and 75 inch TV in my Family Room were very courteous and professional. They helped move the furniture back, hooked everything up and were very fast. Very happy with this service!!!

The technician mounted the wall mount effortlessly and accurately without any damage to the wall. The work was excellent by the technician who answered and clarified all the questions that we had, over all EXCELLENT work and support ...

The agents were excellent. They were very friendly and professional. Took their time to educate us on the TV, remotes, apps...