Customer Ratings & Reviews

I've had some "just OK" installation experiences with Best Buy, but this last installation experience was just perfect. The installers showed up on time, were neat and tidy during the job and with the clean-up, and went the extra mile to make sure the installation was perfect. I had an existing mount that was being reused. Rather than just slapping the new TV on the existing mount as-is, they noticed that the location of mount would result in the new TV being a little too high as compared with the TV being replaced. They took their time, removed the mount, reinstalled it at the better height, tested it and then hung the new TV. Once the new TV was installed, they waited for the updates to finish, made sure it was working properly, showed me how to use it, then left. So, they could have been in and out in 15 minutes, but instead took an hour and a half to do the job right. Very impressed.

Agents did a great job of setting up the display and mounting. Explained what they were doing and were very friendly. Ensured I knew how to make adjustments

The service was excellent. The technical team was responsive and prompt. They made sure I understood everything they were doing and that I had a say in how high I wanted to TV mounted.

The gentleman that installed the tv mount was very professional and punctual when it came to installing our television and tv mount. Best Buy truly provides great customer service.

We are in our eighties. You were so helpful efficient and courteous. Our installation was upstairs...you people carried thenewTV up set it up and then carried the old "heavy" TV down the stairs. We are so pleased...thank you

The new tv only needed the base screwed on. The tv was placed in ab edroom cabinet and the cable and power cords plugged in. There was no wall mounting. This took about five minutes.

My installer was just great, making suggestions that were totally relevant to the tv being installed. Just a great person. Set up my remote,got zoo my apps up and running

Excellent job in and out quick very professional prepared for future upgrades even

Definitely glad we hired the Geek Squad to properly install the wall mount and our new TV. No sense leaving this to chance. They showed up on time, did the work and were very professional. Bravo!

They did a quick and great job setting up my new TV.

The technicians arrived as scheduled, and took all safety precautions due to COVID 19. They were friendly and worked well together. The service was as expected and the technicians did a great job on the install overall.

Damien and his helper did an excellent job installing the wall mount tv and sound bar. I am 100% satisfied with their work. They took their time and made sure it was done right!

They did a fantastic job installing the TV on my wall and connecting all the devices. I bought separately the wall plug to hide the cords. They made suggestions for future purchases. Excellent team.

The agent mounted a tv and installed a sound bar for my son at his new house and the agent was super nice and professional.

Highly recommend Geek squad for installation. Pays to have them to do install especially delivery.

The gentlemen who installed our TV were excellent. Very positive, helpful, provided good information about the TV and it's setup and how to use it. They even checked back twice to see if everything was ok.

Geek Squad, Charles & John, arrived to our home and installed a 75” TV. They were extremely professional. Charles called me the day before and the day of my appointment. I had an existing TV mounted and he and John took it down, assisted me in putting it to the side and installed the new TV no issues. They put back the soundbar, cable box, DVD player and XBox. I could not have been happier. Charles and John were a really good team. I appreciated them wearing shoe covers and being very careful in their entire removal and set up process. They had to work around a million kid toys and I appreciate their understanding as I went a little quarantine crazy with kid stuff everywhere. Thank you Charles and John! You were stellar.

In my younger years I tackled projects like this on my own. Sometimes with regrets. Imposing on friends and relatives to assist with mounting a larger screen TV is not worth it. "Let The Geek Squad Pros Do It". No regrets. The two member Squad team worked like a friendly well oiled machine. They had necessary hardware available on their truck. Hooked up my streaming devices, soundbar and verified that they were all functioning properly. Answered all my questions and took away all the packaging. In short "Let The Geek Squad Pros Do It".

The men that were excellent they kept me informed of their arrival time. They were also nice, great at the install and informative. Excellent service over all.

The mounting and installation of my new TV was wonderful. The Geek Guys are very efficient and knowledgeable of what they are doing. Taught me how to operate my new TV as well as my old receiver. They are the Best!