Customer Ratings & Reviews

The agents mounted my tv and connected all of devices. They were kind, knowledgeable and neat. Very efficient. They kept me in the know of their arrival.

The agent helped to remove the old mount and mounted the new TV at the appropriate requested height. This was done very quickly.

The television is great, a couple small add-ons needed to be purchased to adapt my Bose system and cable to get the best sound and picture. The G squad guys were great and professional with the installation and removal process and setup.

Our installer did an outstanding job. He was very professional and much faster than expected. He took the time to make sure he installed the TV in the exact spot we wanted. Before he left, he made sure we were fully trained.

They know their stuff. Fast and efficient setup. Will use them again.

Chris and his associate were great with setting up the television in my home. Great job fellas! They were quick and efficient and very helpful with showing me how to use everything.

The Geek Squad crew were great! They were very professional, friendly and knowledgeable. I would recommend them to setup your new television set.

The agents were on time, organized, quick, super competent, and nice!

We weren’t exactly sure where we should mount the TV on the wall, so Geek Squad took the time to help us measure and try different spots, until we found the one that worked. They were very knowledgeable and their expertise helped make the installation run smoothly.

The Agents have now installed two TV's and have done an excellent job. I think is what Best Buy support and installation does best. They were on time, clean and did the work efficiency. Very happy with the installation support.

This mount is amazing. Holds up a very heavy TV with no problem. We had it professionally installed by Geek Squad and it works great. Geek Squad was prompt, prepared, and professional. They did a great job, hassle-free.

The Geeks (2) were knowledgeable, courteous, & most importantly, did exactly what we wanted in a minimal amount of time. In essence, a pleasurable experience.

The wall mounting service was excellent. the technicians took care in covering the area and were very precise with with their installation. My only suggestion is to have everything prepared for the installation (wifi and cable equipment ready including passwords etc).

I had two TVs mounted simultaneously, and the Geek Squad agents worked fast and made it look easy. In what would have taken my husband a good 4-5 hours, the two agents were in and out in less than 1. Highly recommend Geek Squad for all of your home theater needs!

On time, pleasant, efficient, neat, and thorough. Very satisfied with the service

I was very pleased with the installation of my TV. The installer arrived on time, and was courteous and efficient! It was a positive experience from start to finish!!

I had my new 75in tv installed and the guys were quick and helpful. Definitely would have Best Buy install more.

Helpful, knowledgeable, polite and quick! Geek squad installed my new tv and mounted it perfectly onto my wall. They gave me guidance on other products to purchase as well for optimal cable/wire coverage on my wall.

Geek squad came and quickly installed TV. Tech ided some problems with my cable wire and i was abled to get carrier to come out and replace. Only suggestion is for tech to spend a few extra mins reviewing the working for people like me who are not computer savy.

After a “no show” first appointment, an installer showed up to install a Samsung frame tv the next day, but said that we needed to go buy a bracket. This was our second frame tv and the first one did not need a bracket. That afternoon another installer came saying the bracket was in the box, but he couldn’t find it. The next appointment, the same installers who had come the first day, came back and they repeated that we needed to go back to Best Buy and get a bracket. We went to Best Buy to the Geek Squad help desk and spoke to a manager, who was knowledgeable and kind. He cancelled the order and redid it. A week later another installer came and removed the first tv, still in the box, and brought in the new one. He immediately found the bracket, which was in both the original and new the box and quickly and efficiently installed it. Unfortunately, the TV did not work. He went to his truck and got the original tv, which he installed and successfully got it working. The Geek Squad explained that they had been short handed and used outside contractors, who had admitted to us that they had never installed a flat screen tv. To add insult to injury, we tried to exchange a tan frame for a white one. A very rude woman with purple hair said that she would not exchange the frame unless we returned the tv, since it was a bundled sale. That would have required us to figure out how to take the tv off the wall. Obviously, she knew we couldn’t do that. We are in our 70’s and didn’t even have the box anymore. I would like to repeat that the Geek Squad direct employees were excellent. Their manager was excellent. as was the Best Buy sales manager. My complaint relates to contracted installer and the rude purple haired female manager at the Myrtle Beach store. If we ever purchased from Best Buy again, which is unlikely, it would only be because of the professional Geek Squad employees that we dealt with.