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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 361 Showing 7,201-7,220 of 38,689 reviews
  • Rated 5 out of 5 stars

    Professional and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These young men were professional, knowledgeable, friendly, fast and clean. They kept us updated about arrival time and there was no mess left behind. I opted for this service because this large TV needed to be wall-mounted. That said, I’d love to know that the “Geeks” were getting every penny of the cost of this service, because it was expensive for under 30 minutes of work, and I doubt Best Buy pays them that well!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs done an excellent job and showed patience while helping me to understand how things worked.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs arrived on time and called also. Installed my tv,new tv mount and setup internet. I feel so spoiled with the fantastic service. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT service / imstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rep was on time, very helpful, mounted the TV exactly where we wanted it with little to no disruption or mess. He was terrific!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Max was superb in mounting the TV and sound bar and helping me troubleshoot connecting them to a new WiFi network.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team was very professional and did a Great Job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was excellent and gave instructions and answered any questions we had.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was excellent. There was a mix up on delivery but he made sure all items were available and kept me updated till he arrived. Did a great job of installing TV, sound bar and wall bracket

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Perfect wall mounted 86 inches TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They take the time to assist and make the TV install a breeze. I bought 86 inch TV and my original location is making the TV too low. The geek Squad take time to adjust the TV so it is in perfect location. Thank you so much!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Well done set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team who installed 2 flat panel tv's-one over a fireplace and another on wall in large bedroom, did a wonderful job and installed the mounts perfectly centered and where I wanted them to be. They did great on clean up and no damage at all with the tv's or the walls they were mounted on.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Re-Installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of re-mounting the flat screen TV. Very professional and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Can't recommend enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do a lot of things myself. This isn't one of them. If I'm buying a large TV and mounting it on a wall, I prefer to hire professionals to do the job. They were polite and quick in setting it up. They stayed a bit to show my father the features of the TV

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service for big size TV at a heighted mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forgot i never wrote this. Guys were in and out easily and cleaned up after their work. set the TV at the desired height which was above 8ft and showed how the mount works for my knowledge. worth the service than any mishandling on self-effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t be happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our installer Art and his assistant were just wonderful. They had a minor adjustment to do after the fact, and Art came back to our home a few days later. He said everything up and now it’s working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent pros!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, punctuality, skills, and expertise when they dismounted and then re-mounted our rather large TV as we just moved. Explained and demonstrated everything. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is much more clear than the one it replaced. It was completed very quickly and with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    All around, great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From point of sale through installation, great!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Professional & Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, knowledgeable and helpful team.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Unmounting and Remounting a 65 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power source on my high end Sony TV went within a year of purchase. Sony would replace the power unit, but would not remove the tv and replace on the wall. After the power unit was replaced the Geek squad came out to remount and relevel the TV and to tie the bundle of cords behind the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Top Notch Quality Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alfonso and Aleena are fabulous! They are a great combination of professional and personal. I would refer the Geek Squad to my friends and family because of them.

    I would recommend this to a friend