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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 362 Showing 7,221-7,240 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick, Efficient and thorough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very neat and asked questions to assure the finished installation met our needs. Wrapped up the numerous wires so they did not dangle below the set. Made certain our streaming channels were signed into correctly and that we knew how to use the features.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service! Very skilled and knowledgeable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew quickly unpacked the 2 devices for mounting my large TV and the sound bar. It didn't take them long to mount the bracket and run the wiring. Setup the sound bar just as easily. In and out within an hour. Courteous, skilled and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that installed the tv mount was very professional and punctual when it came to installing our television and tv mount. Best Buy truly provides great customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was very professional and wore a mask. He put my tv up where I wanted it and made sure everything was in working order! He also showed me how use it. He was very fast and efficient! Would definitely use them again!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech team did a great job, showed up early and were very quick.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The guys did a superior job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both men were timely, had great attitudes and hustled. They were competent and tech savvy as well! Other items on their truck were offered to us, which we purchased. A very convenient process. I would hire these two men again. Both get an A+!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Making it work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad! They make it work- I had a mount on the wall already that would work for the new one, so they used that one instead of the 250 one I bought just in case!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs done an excellent job and showed patience while helping me to understand how things worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job done Jose from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and his helper were outstanding, polite & great. would highly recommend. They installed a wall mount and 75" t,v, even had "spare" parts (to purchase) in case we did not have everything, so they could do in 1 trip!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous, clean and efficient. They fixed the issues that the original vendor Best Buy sent could not.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse was GREAT at installation and answering my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damien and his helper did an excellent job installing the wall mount tv and sound bar. I am 100% satisfied with their work. They took their time and made sure it was done right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fast, accurate and considerate of the current requirements of Covid-19. They had previously hung another TV and worked with me to find the correct bolt adapters for Samsung Q9 television that they put up on this install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    These guys are awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had them out for multiple installs at this point and they even went out of their way to help me get some items that were out of stock at their location to make sure I had all my stuff set up in time for my house warming party! Much appreciated!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed TV with perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big shout out for the Agent who came today for mounting the TV. He has great knowledge, pleasant personality and super helpful. Would love to have him visit again if any other problem arise. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My TV With Much Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Javier and Jessica worked closely with us to locate the ideal location for our 77" TV. They were the most professional and polite close-knit team we have ever had in a home. They even had us think about the TV height based on someone sitting on the couch and would we be able to see over their head, which we had not considered. TV is centered and level thanks to precision math Javier performed. Jessica wound all of our speaker wires, zip tied them and labeled them. Precise and perfect installation.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my products perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable. The Geek Squad employees were great. Arrived on time and explained the process. I would use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was excellent! Service was very professional and she was quick and neat.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that came to my home knew exactly what to do. They asked me a couple of questions to understand my needs and then they went straight to work. They were quick and efficient. I am looking for other things around the house I can have them do.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad took my old TV off the wall, stored it for me and mounted the new Sony. They made sure everything worked correctly and even did a sound check on my sound system to ensure that it was working at optimum. I would recommend them for anyone needing a professional install.

    I would recommend this to a friend