Customer Ratings & Reviews

Geek Squad did a great job installing my TV. It was a fairly high wall mount, but they got it mounted quickly and without issue.

The crew that came to my house was amazing. They got my TV installed and on the wall quickly and efficiently. They also taught me how to use the new Magic Remote that comes with LG TV's.

Flush mount, Pull Tabs to release, bring bottom of tv away from wall lower 2 kickstands to hold tv away from wall while you acesss to connect your cables. Easy and secure.

The install guys were very patient with the installation. It did cause them some problems since it was an exterior wall. But they stuck with it, didn't get upset or flustered and did a great job. I definitely wouldn't have been able to do it.

The installation team was fast, friendly, and made sure the tv was positioned perfectly. Also made sure to set up tv functionality and showed me how to use it. Wish I had more for them to install.

The agent was professional, quick and explained everything he was doing. He left the area clean and clear.

TV is much more clear than the one it replaced. It was completed very quickly and with no issues.

A wonderful agent assembled and installed a special stand for my new TV and set it up perfectly. The TV is great, and I couldn't be happier!

Chris and his partner did an amazing job. Fast and it looks great.

The crew that came out was very good. They mounted my TV to the wall and set up everything to my satisfaction. It took over a month to get an appointment. But nobody wants to work anymore.

Great mounts and they hold every inch of my 50-80 inch tv. But again friendly service but policies are always changing. They can cut holes in wall but can not run cords in walls. So then whats the point of in wall mounts.

While the installers did a great job installing, the rest of the process was “AN ABSOLUTE DISASTER!” Single biggest problem with Best Buy is their horrible customer service. Other than physically going in, there is no way to reach the actual store when you have an issue (and store employees confirmed this). When you call the listed store phone #, you are immediately pushed to a call center. When contacting the call center 2 (of 3) associates that I spoke with were unwilling and/or unable to address my issues. If the issue is outside the script they are lost. My first issue was a price match. Zero help from call center. I had to wait when I was back in town to then go back to the store to address. Store associates addressed the issue in 2 minutes. First attempt to install everything was met with a soundbar that never showed up. I was told it was out of stock. I ordered everything 3 weeks prior. I did come to find out that the soundbar “disappeared” the day before initial installation. Second attempt, installer showed up without the soundbar (asking me where it was). His “notes” did not include going to the store to pick up the soundbar. So I needed to go to the store and pickup the soundbar myself. Additionally, he was assigned as a 1 man job. The soundbar was being attached to a 77 inch tv, so i needed to help him take the tv down and put it back up. To his credit he reworked his schedule to come back same day to install after I picked it up. Bottom line, the store associates and installers were great to deal with. But Best buys glaring issues are in their logistics and call center operations. Their overall approach to customer service is severely impacted by their approach to underinvesting in those services.

Frank and Andrew were true professionals. They mounted the new Sony TV on the existing wall bracket. They plugged it in and made sure it worked. Very efficient!

They were professional and expedient knowledgeable. Gave me a crash course on everything I needed to know

I put this tv in my media room and it is perfect. The room is not very big put the picture quality great.

Agent mounted 5 TVs in different rooms. All of them looked great afterwards. Wires tucked in nice and neatly. Agent was friendly, professional and efficient. I will never do any of this work myself again!

Agent mounted 5 TVs in different rooms. All of them looked great afterwards. Wires tucked in nice and neatly. Agent was friendly, professional and efficient. I will never do any of this work myself again!

I had Geek Squad come into to remount my TV from one wall to another. They came on time and did a fabulous job and went out of the way to sort out all the cables flowing over and above the entertainment center. They made my day. Hats of to the team.

Jon and his team did an excellent job probably only took about 20 minutes after I showed where I wanted set up they even installed a light system on the back of the tv very nice guys

The agents mounted my tv quickly and made sure everything was connected. Even give me advice on mounting another tv I had yet to receive.