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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 366 Showing 7,301-7,320 of 38,692 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional and well informed Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad people that came out to install our new TV were very professional and gave me some great information on speakers and what to look for if I decide to upgrade mine.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Work performed was great but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the Geek Squad arrived (on time) he was not aware that the TV needed to mounted on my wall. His instructions only said TV set up in home on TV stand. He made a phone call to correct the issue and ultimately mounted the TV on my wall with no issues. Very pleasant and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous, clean and efficient. They fixed the issues that the original vendor Best Buy sent could not.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job mounting my TV. They taped the area the TV would hang, to make sure we were happy. Then verified everything was working with the devices attached to it. It looks great and I am grateful for their service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have an older home and they did a great job getting the mount to work for our Frame TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are completely satisfied with the install and set up for our tv. Very professional and eager to get everything just right. These guys know what they are doing. They made sure we knew how everything worked since this was our first Smart Tv. SONY XBR65X900E

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed quickly and the work was completed well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed our TVs went above and beyond. I’m extremely satisfied with their quality and professionalism. 5 Stars!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech support is worthy it people. You get TV installations and other benefits. You must have this service. You save a ton of money as well. The professional work that Geek Squad does makes it worth the additional purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Brown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was well done it didn’t took long and they was concerned about the virus they wear facmask and protected shirts they was well respected and did a great job l would recommend anyone to them great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New A/V Components Delivery and Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On-time, complete delivery and installation of my home theater components by courteous and personally friendly Geek Squad service personnel. Everything went well and works fine. Honestly, Geek Squad's service has always met my highest expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Erin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech's that came were amazing. They did a PERFECT job. Explained how to use the TV and cleaned up everything. I would recommend to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G Squad delivery/install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, pleasant, efficient, neat, and thorough. Very satisfied with the service

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Mount - Excellent Service - Timely Arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install. The techs were courteous, sent a text prior to arrival, and on time. The install was completed in under an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely satisfied with my VIZIO and soundbar. Excellent picture, it does exactly what I wanted & I highly recommend the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation was quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. On time, put on shoe covers and explained what he did.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad-highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the TV in a difficult location and did it well! Exemplary service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job Paul

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paul did a great job hanging the tv and shelf. He has a great attitude and extremely knowledgeable. All wires hidden and all works perfect

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome installation job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an excellent job mounting my TV over tile above my fireplace. They were very careful and did a good job cleaning up too. I can’t recommend them enough.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Geek Squad agents were polite and professional. Usually, I do all my own installation, but mounting a 85 inch TV on the wall was a b it too much for my. Geek Squad arrived on time and completed the mounting and setup quickly.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Benjamin and Bryn we're super helpful quick and professional. I will always use Best buy for any mounting service I need. I have had several services done by Benjamin and I am always very satisfied

    I would recommend this to a friend