Customer Ratings & Reviews

Geek Squad guys did a great job removing our old TV and installing the new one using the existing wall mount bracket

Squad was on-time and worked quickly but carefully. Very professional. Cleaned up after installation. Took plenty of time to explain the new set-up.

The installers were on time with the appointment and called ahead confirming same. They took time to get the install working properly through my cable box.

Great service. Super friendly and professional and thorough. On time.

had a tv and bluray w/ speaker system from best buy that I setup myself several years ago, for the past several years, could never get the audio lined up with dvd or bluray movies. When I upgraded another tv setup w/ best buy, I got offered the Geek Squad installation services, best money (and modest charge at that) I spent out of the whole purchase was having them come restore the connections on the older system, they found where a wire had broke on one of the speaker connections, and - tidy'd up the entire cable connections into a very respectable and more functional audio / video experience. So happy with the results, very pleased with Best Buy and Geek Squad. They sent two guys out and they were very polite, professional and expedient. Thumbs Up all the way!!!

The installation team was timely, neat, and clean. They were very quick with the installation and made sure I knew how to operate the equipment before they left.

Mounting these large TV's can be a little tricky. My installation proved to have a few unique issues. However, the Geek Squad guys made my install a flawless near perfect installation. Everything looks great and functions perfectly. The various other electronics in my home were all added and synchronized to function perfectly also. One unexpected thing with my installation was my Geek Squad crew's sanitizing and doing everything possible to keep me, my home, my electronics. as well as themselves sanitized and as safe as possible. Their obvious trained and practiced techniques left me with no concern or fear of spreading of COVID-19! Hats off to Best Buy and my local Best Buy store for having my crew on their staff!

The geek squad has a great knowledge and can explain how to use it to you in your terms to where you understand it.

Fantastic service! The Best Buy team was quick, efficient, and professional. They had my TV set up perfectly in under 30 minutes, cleaned up afterward, and it looks great. Very impressed!

The Geek Squad did an excellent job installing the TV mount and TV! Our newest Samsung TV looks and works great!!!

They done an excellent job, best thing I done was have them install and set up. They were great very satisfied with their work.

The squad mounted the tv and completed their task. It was discovered that the cable line was so old that Comcast came to do their job. All well done.

The technicians were great. On time, professional, friendly, knowledgable about product and efficient. The scheduling, however, was not at all satisfactory. The original delivery and installation date was cancelled and I was not notified thereof, causing me scheduling issues with other appointments.

the agent were very friendly and knowledgeable, they had no problem installing my tv made sure everything was working properly show me how everything work will use again thanks

Super job putting up TV. Efficient, clean and fast.

Very professional Explained the procedure and asked advise and directions so it was completed to my satisfaction

They were extremely helpful, the best overall installers I have ever had for anything I have had done in my home.

The agents mounted my tv hooked it up and programmed it And did a excellent job. Very courteous, very professional, And a very clean job. I would recommend their work to anyone and everyone.

The installers were professional, courteous and totally upfront about not needing some items I purchased (in-wall cable concealer, didn't need it because was for a Samsung Art tv). They were open to explore my request for a particular install (needed the cables run elsewhere), but were also upfront about why they weren't able to do it. I recommend TotalTech because install for both TVs I purchased was free.

The technicians showed up ahead of schedule for the installation. they were helpful in providing information about the mount I selected, both pro and cons of its use. Installation was fairly quick without any problems. TV was not perfectly level, but i can live with it.