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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 373 Showing 7,441-7,460 of 38,692 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Service well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and mounted the TV as I wanted. He listened to me and answered all the questions I had, as well as demonstrating how to use it and showing me things I did not know about nor expect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Main agent did an excellent job in the installation of all my purchases. He made sure that each unit was operating properly Agent was very knowledgeable and courteous. I was able to observe his installation

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fantastic installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heather and Connor did a fantastic job with the installation. They were so caring and precise in making sure the total installation was absolutely perfect. You must use them and the Geek Squad for installations. I am so glad I used them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Mounting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a great good in a minimum amount of time. The only reason I didn't give them 5 stars was the fact that they did not carry any HDMI cables on their truck. All I had were 6 ft. cables and they needed a 12 ft. cable for the new installation. I had to run out to a local Staples store and get the cable so they could complete the installation. Fortunately, the Staples store had one left in the store. (I would certainly have been willing to pay for any parts required for installation. I guess I just assumed that they would carry equipment, such as HDMI cables, that might be required. I am sure there are some people out there that probably would have not had any HDMI cables.)

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always first class and would always recommend geek squad - they've hooked up 4 TV's for me so far and each time was great!! very thorough with helping me understand the TV. Go's a long way for us not savvy computer people - Thanks again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad install TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV connected it to all devices showed me how it operates and asked me if I had any questions it was a flawless installation and I would recommend this service to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my tv and did a great job!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Was not Geek Squad but the installer were excellen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were not Geek Squad because we needed a quick install at our office for a conference room/zoom meeting room. The installers came promptly, worked quickly, were pleasant, and did an excellent job.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new HDTV Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new Total service package from Geek Squad and it was worth every penny spent. For an additional $50, they installed my new wall mount for a new HDTV. They were quick and professional. And, the new TV looked great on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought these guys were great! They were very professional. Did a fabulous job. Left my living room as neat and clean as they found it. They removed all the packaging. They explained all the features and answered all my questions perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and Precise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived and mounting the TV quickly. They vacuumed all dust and debris afterwards, and help to install apps on TV

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents had to uninstall my other tv and installed my new one, and they where really great. They set everything up beautifully and answered all my questions. They where patient, professional and very nice. Great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledge and precise!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve and his assistant were above and beyond. Knowledge, care, respectful and courteous. I wish all employees were of this caliber.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as always fast polite knowlegable helpful operation and were sure we knew how to use everytihng before the left

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geeks are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect install by Geeks Strongly recommended as long as Geeks come to do job. Do not recommend 3rd party folks because they had no clue what they were going to do.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brad R Schaeffer did a great job at install. He was courteous and well organized. Clearly had great experience. Install was perfectly done with all wires hidden behind existing wall channels and tv hung with sound bar. Very happy with result.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Successful delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Quick. Did exactly what I hoped and asked for. Connect, set up, and works. Removed the box and packing material. And a short conversation about old movies!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They know their stuff. Fast and efficient setup. Will use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, organized, quick, super competent, and nice!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Outstanding Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the best experience with our latest install of our 70 - LG TV. The installer came prepared and he was very knowledgeable which made it even better. Love our new set up. I will use Best Buy services for future in home install and set up.

    I would recommend this to a friend