Customer Ratings & Reviews

My installer went above and beyond. He did an excellent job, was on time and friendly and made sure to do an excellent job explaining what he did, then left the area very clean.

Alex and Mike helped me get my 85 inch TV mounted and operational. Alex also told me about the in home consulting service. Brian came out and sold us some amazing indoor and outdoor sound equipment Love the service

The guys who installed our TV were very friendly, quick working, patient, and helpful in making sure that we were comfortable with how the TV looked and sounded and showing how it works.

I was very impressed with the 2 men that came to my house to mount my tv on the wall. They were very professional & very nice. They did an excellent job.

The crew that set up my tv and surround system were very professional, friendly, and took time to answer any of my questions.

Extremely satisfied with my VIZIO and soundbar. Excellent picture, it does exactly what I wanted & I highly recommend the TV.

Excellent ang knowledgeable service tech, well worth getting Geek Squad contract.

Best Buy’s Geek Squad team mounted my television in less then 1 hour. After my TV was mounted on the wall, they explained all details and left the area cleaned as if they was never there. Great job Geek Squad!

The team that installed our TVs went above and beyond. I’m extremely satisfied with their quality and professionalism. 5 Stars!

I had a 65n inch LG TV mounted buy two of the geek squad guys and they were fantastic. They not only did a wonderful job they were also incredibly knowledgeable and answered any questions I had. Would definitely recommend their service

Excellent experience! Guys were in and out of my home, made sure my TV were secure to the wall and did the initial set-up for me and showed me how to add and remove app of both of my new TV's

Excellent experience! Guys were in and out of my home, made sure my TV were secure to the wall and did the initial set-up for me and showed me how to add and remove app of both of my new TV's

Frank and Andrew were true professionals. They mounted the new Sony TV on the existing wall bracket. They plugged it in and made sure it worked. Very efficient!

Geek Squad does an amazing job. They asked me questions on placement before they installed, even mounted the tv for me. After they got the thumbs up from me, they cleaned up EVERYTHING. Excellent job!!

very pleased w service in setting up TV even helped to get cable set up correctly which the cable company didn't do.

The agent mounted the tv on the wall and connected devices and all the apps. He even vacuumed any mess.

Not sure who I am giving review on... If it is Best Buy & The Geek Squad and Total Tech Support staff think I Love them! Always there. Always helpful. Not so happy with third party contracted out individuals. On the two occasions they came to my house, first to install the 75” Hisense TV, and second, to correct a sagging mount, they were not nearly as friendly or helpful. First visit, was told to expect them to help setup TV and show me how to operate. Problem was internet services guy was late, and installing their service while TV was being mounted. If the TV installers had waited just five mins, they would have had the time to finish their job by completely setting the TV up for me (this is my first Smart TV & I knew nothing about them) and they could have finished the service that I expected to receive. But they ran out the door as soon as they could, w/no explaining. Then today, because TV was drooping to the right so bad, and I had to wait for several weeks to get another set of contracted guys to come out, it was even worse. The main guy had to keep calling “someone” sending pics and asking how to do the job. They made a mess, physically, because they had to reposition the mount, drilling several holes, scratching paint off my wall where they kept “dragging” the edges of the TV along the walls, didn’t have to correct tools, (I had some I loaned them), took FOREVER, and when they so called “finished” it was no better than before! I had worked for days positioning the modem, cable box and power supply strip so they could be mounted to the back of the TV w/only the cable cords showing and they were supposed to put a cable cover on, which I provided. Too long of a story, but they made a Complete MESS of the cables when they reattached everything to the back and the TV still dropped on the right side. All the work, time, and mess for nothing! When I gently complained, they just said, “that’s the way it would have to be.” I starred at them as they flipping said, “Is there anything else we can do, because we need to get to our next job?” I basically said “You didn’t repair the problem you came to repair,’” and then I watched them turn, say goodbye and walk out the door! I stood in shock for a few mins - then called Best Buy’s Total Tech Support guys, told them everything that happened and they have promised to get someone else to come and take care of this situation. I am trusting that they will.

The geek squad was very professional and knowledgeable. They placed my TV and soundbar just where I wanted them and were quick. I'm in love with my TV and soundbar. The guys were pleasant and put everything where I wanted them. Thanks!!

Was excellent. Walked us through on everything we needed to know and did an outstanding job in mounting it.

Both technicians were professional, friendly, and efficient. They came in, asked where I wanted the TV installed, marked it out, and placed it on the wall. I'm enjoying the placement so much. Thank you.