Customer Ratings & Reviews

The TV was broken when it came out of the box. Geek Squad called me and came out same day with a new TV. Very impressed with the service. Met four different techs - they were all friendly!

Flawless mounting of the big screen over the fireplace. These guys were on time, polite and total pros. Would have ruined my whole day trying and these guys were done in minutes. Plus they liked my dog! Thanks geeks!

This is the 3rd tv we have used the Geek Squad services with. They do an excellent job, take the time to make sure you know how to use the product too. Will be using them again for my next tv.

Guys did a great job with setup and making sire everything worked properly

The GeekSquad delivered and set up my 75” TV including mounting it on the wall. The techs connected the new sound bar and Roku in addition to my DVD player. They were knowledgeable and took time to make sure I was comfortable with operating the equipment. They confirmed the placement of the wall mounting unit and were considerate of my home and furnishings during the delivery and installation. I highly recommend using the GreekSquad and l’ll definitely use them in the future.

Knowledgeable, professional employees who were great at their jobs. I had complete trust in them and everything they did in ou4 home.

The agents were were great! They followed Covid-19 safety guidelines (i.e. wore masks and wore plastic coverings on their shoes) and they were helpful answering all our questions. I would highly recommend them to others.

Definitely glad we hired the Geek Squad to properly install the wall mount and our new TV. No sense leaving this to chance. They showed up on time, did the work and were very professional. Bravo!

The 2 guys that came to install the TV mount was SO NICE and knowledgeable and efficient. And I love the peace of mind knowing professionals installed it and it won’t fall down since our TV is pretty large and heavy!

Best thing I did three years ago was get total tech with Best Buy. They helped me throughout a hack by an ex friend and always there when stuff is not working.

The Tech's that came were amazing. They did a PERFECT job. Explained how to use the TV and cleaned up everything. I would recommend to everyone!

The technicians delivered, mounted, and connected the TV quickly and efficiently. They also helped with the connection to our WiFi and streaming services. They were very polite and professional.

I've had some "just OK" installation experiences with Best Buy, but this last installation experience was just perfect. The installers showed up on time, were neat and tidy during the job and with the clean-up, and went the extra mile to make sure the installation was perfect. I had an existing mount that was being reused. Rather than just slapping the new TV on the existing mount as-is, they noticed that the location of mount would result in the new TV being a little too high as compared with the TV being replaced. They took their time, removed the mount, reinstalled it at the better height, tested it and then hung the new TV. Once the new TV was installed, they waited for the updates to finish, made sure it was working properly, showed me how to use it, then left. So, they could have been in and out in 15 minutes, but instead took an hour and a half to do the job right. Very impressed.

I had a few issues with scheduling but the set up itself was done quickly, quietly and have had zero issues from the TV and peripherals

The Geek Squad team showed up as scheduled and installed the Wall Mount. They explained what they were doing and completed the task by making sure everything was up and running.

Showed up to the house on time, with great care to protect my flooring and TV. Get it up right where I wanted it with no issues. Great piece of mind to know it is been mounted by pros, stable and secure.

I paid the extra money to have the BestBuy installation team come and install my son's new smart TV and full swivel mounting bracket and it was the best money spent. I didn't have to worry about getting someone to install it and they stand by their work.

They mounted my tv and connected it to the cable box and an old dvd/vcr player I have. They set up the tv and made sure everything worked. They showed me how the remote worked and set up my tv with my wifi too.

The Installation crew began by asking to review my expectations for the service call. They listened and asked for added clarification as needed. After installing the new TV they reviewed operating systems.

On time, great communication and a stellar job taking care of our investment. The install agents treated my wife with respect and took the care as if they were at their own homes.