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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 378 Showing 7,541-7,560 of 38,689 reviews
  • Rated 5 out of 5 stars

    Geek Squad did so well, even my husband is happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But seriously, my dear husband loves to fix/install/mount/attach/build everything himself. We just bought a house and the day after closing, he had to leave for the Army. I booked the TV mounting service for above the fireplace since there was NO way I was going to risk doing this with my two small children around, but I admit, I was skeptical. It seemed silly that a "handyman service" for mounting could cost $250 plus the cost of an actual mount. Especially since the hubby could manage it for free. However, I now proudly recommend them to any and every military spouse out there, and anyone else for that matter. Justin, my Geek Squad Agent, was quick, witty, and extremely knowledgable. It was well worth the expense to have him come out and do it for us, and now our TV is perfectly centered, perfectly angled, and professionally mounted. And yes, my husband really is happy we chose them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Awesome customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that installed the tv mount was very professional and punctual when it came to installing our television and tv mount. Best Buy truly provides great customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damien and his helper did an excellent job installing the wall mount tv and sound bar. I am 100% satisfied with their work. They took their time and made sure it was done right!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional. They put covers over their shoes and had the new TV up and running in no time. I was even able to purchase a 4K HDMI stick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for making me Lazy for lifetime

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tb connect was great, we got wireless wall connect and geek squad agent dug a hole in wall and fixed all for us.. they have extra HDMI cable and optical cable for purchase incase u need it. Very fast and safe service. J am never mounting my tv myself again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation of my televisions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Can’t enough! Both televisions were mounting perfectly and exactly where and how I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    75 inch on wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not be happier how this service went . They came when they said hook tv and sound bar on wall. Explain and set up both. Took away old set and trash

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mitch & Dizzy were here during the promised timeframe; they were friendly, professional, and efficient. The unit was securely installed, as was the flat screen to the unit. They explained what they were doing and instructed us on how to properly adjust the mount.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad cost to mount TV was very reasonable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job mounting my TV. It looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jimmy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service really appreciate all they did for us. Jimmy really knows his stuff along with the other team member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Installation of 85 inch mounted on wall was excellent an good value because I couldn’t have done it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad provides excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal service! Provided meaningful guidance and assistance throughout the experience as they mounted a TV on the wall and solved for several issues that the installation presented.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent TV setup experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent delivered, unpacked and set up a new TV, connecting it to network and all services, reviewed controls with us, and took away old TV. Agent was considerate and cheerful. Good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was professional, knowledgeable, efficient, and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, efficient and professional. Called prior to make sure all the equipment was purchased. When above and beyond to make sure TV was installed correctly. Will use with the purchase of my Next TV. Was a third party company.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad mounted my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe and his crew removed my old tv and mounted my new tv. He did an excellent job. Was very professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed were excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents were very professional. The completed mounting the new TV to the wall. They also mounted a second TV that they moved rather than the scheduled stand addition. Excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys did a good job with a 75" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys brought a 75" TV up a flight of stairs with no issues. They installed the TV and took away the box. They also configured the wifi and apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful to have my sound system back and connected to TV; techs were wonderful, answered all my questions, took extra time to make sure I could make it all work

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Speed Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't believe how fast they had my TV mounted up exactly where and how I wanted.

    I would recommend this to a friend