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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 397 Showing 7,921-7,940 of 38,694 reviews
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad mounted it to my specifications and then moved it 4 inches when I changed my mind without any complaint. Picture quality is best I've ever had!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Smart TV MOUNTED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was delivered and mounted above the fireplace. The TV head replaced was connected in the guestroom. Good service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed correctly and quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up my tv. Very professional!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Concerned and disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two things I was disappointed with the installation. The first is that the installation technicians took my packaging box with them after I asked them not to. They initially put the box behind my sofa and when they left I didn’t notice that they took it with them. I really wanted it for future transportation purposes. The second issue was that the technicians didn’t start the mounting screws by hand before they used an impact drill to speed the tightening of the screws, which I question if using an impact drill is a good idea. Hopefully, when I upgrade this product in the future the screws and internal nuts aren’t cross threaded. My trust and excitement disengaged my reasoning and responsibility.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The Geek Squad will do it right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Zack really did an outstanding job mounting my television. He arrived as scheduled and I felt confident everything would be alright.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is the best, my installation was complete in record time, and they cleaned up after themselves

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Best Buy Employee

    Rated 4 out of 5 stars

    Love how quick the installs go

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Fast install, nice guys. One of them was a little unprofessional but seemed newer so no big deal. I wish they set up everything for me like usual but ig I can’t complain too much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Geek Squad agents were polite and professional. Usually, I do all my own installation, but mounting a 85 inch TV on the wall was a b it too much for my. Geek Squad arrived on time and completed the mounting and setup quickly.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Best service I've had!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not have went any better! I finally spent the money and had them mount my tv. They were very professional, educated, and worked in a timely manner. I couldn't be more happier with the experience!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grateful for the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek squad service they offer. They are always helpful and can install all electronic items we purchase. They deliver it and set it up for us and that’s awesome. !

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work performed professionally and on time. They cleaned up after the installation. We have used Geek Squad and have been pleased with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install, on time and very professional staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad team members

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad members that installed our tv and sound bar did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    We’ll done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, hard/fast working, neat and everything done perfectly! Very pleased with all aspects of the installation process!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two folks were efficient, fast, careful, and knew what they were doing. Highest rating. I was so pleasantly surprised. They were helpful with arranging cables.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad heroes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed all my devices. Explained the "how tos" so that we nontechnical people could understand.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did quick and complete job of setting up my old plasma tv in this new stand and answered my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Delivered!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad went above and beyond to ensure that my TV was mounted correctly, but also that everything was hooked up properly. They were professional and a huge help. I would definitely recommend them any time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Knowledgeable Speedy Technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will call my two Geek Squad technicians for every install and mounting job that we will ever have. They are absolutely tremendous. Leave no mess and explain everything with great detail.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV in no time above fireplace and cleaned up all debris. They connected my devices and saved all active apps that we use. Showed me how to add more as well. Great experience!

    I would recommend this to a friend