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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 418 Showing 8,341-8,360 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed and set up my television quickly, accurately and taught me the basics of using my new tv

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    LG oled 65” E8 installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an LG 65” oled E8 from Best Buy and had them install it on the family room wall. Very courteous staff and installed patiently. Few hiccups in item arrival and delays as a result, but all went smoothly after item arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional installers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 professionals that came out to install my Sony - 77" Class A9G MASTER Series OLED 4K UHD Smart Android TV and Legrand - In-Wall TV Power Kit did an excellent job. They were very professional. They answered any questions I had about the TV. They cleaned up after they were done and you would never know they have been their. The department that scheduled my install kept canceling the install date. I reached out to the store manager PK and the Regional manger Nelson. They took care of it. Thanks to them for making this purchase a good experience in the end.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this service! They came on time and left my house clean. They were very knowledgeable, explained my TV features and answered all my questions. Couldn't be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job! They measured the wall to exactly center the TV. The best thing was that before leaving the disinfected everything with Lysol (Coronavirus time). Very polite and professional people.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic team. Moved the old tv, mounted the new and then spent time walking me through everything I needed to know.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Our Geek Squad technician was great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad put our TV swivel mount together and attached our new TV to it. He also set up the TV and remotes. He was fast, efficient, cordial and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed my tv - excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs came to my house right on the sched time and they were knowledgable, efficient and nice people

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend the geek squad to install a tv. They were finished within 2 hrs of arriving at our home. They installed the power source, tv mount and mounted the tv. Also he made sure I was clear on the operations of the tv

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast, professional job installing my Sound System!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job connected multiple stereo components and TV, in the living room along with the master bedroom. I am completely satisfied with Geek Squad's work. I have used the service on prior occasions and will do so again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went above and beyond - worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad mount a 75" TV above my fireplace. The 1st time they came out the TV was mounted off center. This wasn't their fault. The mount I already had didn't allow for centering and the people from Geek Squad knew it, asked if we were happy and one of the 2 said she wouldn't be happy with it being off center. Wife said it was fine. Later wife decided it wasn't fine so we called them to come back out. The 2 that came out out up a different mount that did allow centering free of extra charge. Wife and I are very happy with how it looks now and would 100% use Geek Squad again. Their price is higher than others but they made sure we were happy and didn't charge anything extra to make sure we were happy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    10 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could give my Geek Squad install team 10 stars! They were polite, professional and super fast! I was surprised just how quick the TV was mounted. It took more time to get everything plugged in then to mount and level the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installation was perfect. Best Buy also removed the broken TV. Installation techs showed up on time.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were knowledgeable about the equipment they were installing along with my existing satellite and sound system. The synchronization was completed and all systems working together in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I attempted to mount his new 65" television. Ran into some problems so he called Best Buy to have them install. The gentlemen that arrived were very professional knowledgeable and courteous. They installed the unit quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad provided great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were of great help and kept me informed throughout the entire installation which looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek has been awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gotten 3 TV's mounted by Geek and they have done an excellent job. I have one more to buy and mount so yes, I will be having Geek mount that one too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the mount is a difficult job. the team made sure all wires connected and checked all functions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD- Professional and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough good things about the GEEK SQUAD. Had problems at first with staying on the internet but when they came out, THEY TOOK THE TIME TO EXPLAIN HOW TO USE EVERYTHING, EVEN THE ROUTER, and I have NOT had any problems since. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    They were on time and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my TV and connected all my devices at home

    I would recommend this to a friend