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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 460 Showing 9,181-9,200 of 38,694 reviews
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came and setup the tv was wonderful they went step by step with me and i love the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent, John, who was assisted by Vince, were outstanding. They set up our new Frame TV and speaker and took the time to explain everything to me. Afterwards when I had an issue with a speaker, John returned and checked everything over. All is working well and we are enjoying our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came on time and set up by tv quickly,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience, quick and easy setup. Geek Squad came on time and helped me navigate the new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was exceptional Carmon and Hank awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed, mounted and disconnected old surround system. Carmon and Hank were very positive representative of the Geek Squad. They were the only highlight of this experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are pro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rusty and Luke were outstanding! They were so helpful. They were able to use our existing mounting, so they installed the new mounting in an upstairs bedroom. They walked through the tv programing steps and were sure we understood the steps. Asked about some of our preferred apps and loaded them to the screen. I was having trouble getting a function to work a couple days later, called Rusty, and he solved my issue over the phone. Really excellent customer service!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV hung on plaster wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came to our house and hung a TV on our wall. The wall is plaster, not drywall, but they did a wonderful job. They were super nice and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relocate & mount 55” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians moved existing 55” TV downstairs & mounted on wall mount. They connected all cables & programmed to new location. Very quick & professional. Highly recommend using them

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents were courteous and did a great job on our installation! They were very patient with us being senior citizens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV we originally ordered did not work. The installers took it back and had a new one order and was installed the following week. I was not pleased to have to wait a total of 2 weeks. But the problem was taken care of with no further problems

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came over and mounted my 86 in t.v. to the wall. They are professional and quick. Best decisions i made having then mount the t.v.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has great sound and picture. We are very happy with our purchase. We had it mounted on the wall by the Geek Squad. Benjamin did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wall mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were professional and helpful. They advised and then worked with me to mount the tv in my bedroom at a height that would work with my rather high bed. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv mounting bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son and I mounted the tv and had the geek squad hook the tv up where I had surround sound installed when my house was built. Could not have done it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv on the wall and they did an excellent job. Great team work. I was pleased with the workmanship.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed my samsung 85 inch TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted and connected my Samsung 85 inch tv. They were fast, very professional and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was extremely helpful and professional. HFred went above and beyond to assist us.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad was great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on time and were great and did every thing we needed. They mounted the TV and wall mount and programmed my harmony and hooked up all my devices

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    installers did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job installing the mount and the 85 inch tv

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Finance manage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent workers great job.very knowledgeable what they were doing explain everything in detail. Glad I had the geek squad package. Save me a lot of money .is worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service. hey process you quick and they are super helpful through the process.

    I would recommend this to a friend