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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 461 Showing 9,201-9,220 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew did an excellent job. Even though the wrong bracket was initialed ordered by best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Greek Squad installed my TV well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would tell anyone if they need service and help to call and get the Geek Squad to come over and get things set up right and running. I would not do it myself. I do not have the knowledge to do so.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and showed me how to make adjustments as needed

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 servicemen really worked hard and fixed my sound system and installed 2 tvs. Efficient, knowledgeable, and experienced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installaton

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ppl are awesome! The installation was flawless and they even taught me how to use the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Super service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek is super !!! Come in time !! Fast install I recommend 100%!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Done right the FIRST time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young and know it all is great till your old and smarter and young and know it all put in your investment right OR BB makes it right! I had four put in and right! and did not have to supply any beer when done !

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The best Geek Squad team ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These installers were AMAZING! So easy to work with. wrapped it all up quickly. Very in touch with what I wanted the installation to look like. These guys were great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was totally worthwhile, and the Geek squad did a great job. However, I was not told by the store that there would be an extra cost to hide all of the wires, so I had to pay a fair bit more to get this done.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Hire the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are the Best! Respectful, friendly, and most important knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Professional and on time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time I’d ever used GS for a home install and I would definitely recommend! They were on time and professional every step of the way including showing how to use my TV and new remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an excellent job, asked informed solid questions, were proactive in advising me on the new equipment, and offered an array of products to fit my need.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wall mounted 86” and concealed cords in the wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient. Got one tv off and new one up with concealed cords within 1.5 hrs. They were amazing

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Painless Install !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time . They were nice and professional . Got rid of old tv, and installed new one, in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad on time and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable installation services through best buy. Arrived on time and vary professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek always professional and knowlegable. Connected all my devices. Flawless service@

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad A1!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fantastic. They called before they arrived. Great job. Set up everything I needed, and confirmed it worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yesterday Rick & Victor arrived to install, test and show us how to use our new 65" Sony Bravia TV. It is absolutely fantastic with superior color, resolution and sound! These two gentlemen were prompt, extremely courteous, and could not do enough to make this a very pleasant event. They went out of their way to give us several advance notices about their pending arrival that day. This has been our best experience in our many years with Best Buy, and we look forward to future support, if needed, from the Geek Squad. Please express our sincere thanks to these two gentlemen.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional & quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, nice, and quick. They didn’t mind moving the spot a bunch of times until the mount was exactly where I wanted it. I even purchased another mounting service while they were there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, everything was connected and worked fine. The folks were very polite and helpful and removed all the packing materials, etc. I’d recommend them.

    I would recommend this to a friend