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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 470 Showing 9,381-9,400 of 38,689 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Quality Service!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great install and mounting from Geek Squad. definitely recommended!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Technician installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my tv and provided answers to all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Informative Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and very professional. They made sure I knew what was going on before they started drilling holes in the wall. Which I greatly appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all my old accessories and explained how to use everything in a very short time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job by Geek Squad - as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the television and got everything working the way it should. So grateful for his help.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV setup perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed and connected everything perfectly which I appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best crew ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers were perfect. They went the extra mile that our tv was installed correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tv installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time and did a wonderful job installing all equipment. They were very professional and ran wires down through my wall and did a great job. They were professional and left no mess behind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who came were great! Did a good job, were super nice and knowledgeable, very friendly and efficient. Gave general suggestions about set-up and then paid attention to my decisions and made sure to set it up how I wanted. Then walked me through everything after the set-up to make sure I understood all the features.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Professional and Polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG they even took the box away. That's so great having a big tv box is such a security risk I wasnt even expecting that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are pro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rusty and Luke were outstanding! They were so helpful. They were able to use our existing mounting, so they installed the new mounting in an upstairs bedroom. They walked through the tv programing steps and were sure we understood the steps. Asked about some of our preferred apps and loaded them to the screen. I was having trouble getting a function to work a couple days later, called Rusty, and he solved my issue over the phone. Really excellent customer service!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. They called before arrival, and showed up when expected. Explained operation of TV and sound system. One of my products was missed, and he had to go back to the store to pick it up. Installation went well after that.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, cordial and knowledgeable. They also ensure that I was satisfied with the location of the TV before setting it up. they went above and beyond to set up also the blue ray and cable box and took the time to explain the features of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Book and Very Friendly Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly service, quick installation and removal. Helped get the tv hooked up as well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went great. Just wish the vanity plate was put on.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark and Jerry were very professional and did an excellent job with my install. We talked about some other projects that I will be doing and I'm going to ask for them specifically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service rep was professional and quick to get the installation complete late.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The ONLY way to hang a large TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let the pros do it. They arrived on time, mounted my TV and sound bar precisely where Inwanted it, were very careful and professional. They provided a thorough explanation of how to operate the devices and left NO mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy success story...Geek Squad was the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Installers did an absolutely amazing job of setting up and adjusting our new LG C9 77" OLED for us in our family room. I was so impressed with Andy and Matt and the courtesy and patience they showed us "retired people"! My wife was a little overwhelmed with all the remotes we had so we listened to Andy and had him come back a couple days later to set us up with a new Logitech - Harmony 665 10-Device Universal Remote. Now we can control The TV, Denon Receiver, Klipsch speakers, DVR, DVD, Antenna TV and Internet all from one remote. We could not ask for better service. This was money well spent that we will enjoy for a long time! Thank you!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job summarizing usage and other details.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable about installation and operation of unit. He noticed a potential opportunity with planned installation location and provided helpful suggestions and feedback on relocating.

    I would recommend this to a friend