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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 473 Showing 9,441-9,460 of 38,689 reviews
  • Rated 5 out of 5 stars

    Great but go back to including installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quick and seamless and they hauled away the box for me so it was great even though I had to pay for it which is the only thing that sucks so Best Buy needs to go back to including the installation with TotalTech.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Timely and Neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in very professionally. Cleaned up behind themselves and left me very satisfied with my new TV

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The gentlemen were helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the day of delivery two men came in and quickly mounted and setup my new TV. I was told to use my Roku because the TV itself would be cumbersome and I am happy for this advise. I would not have been able to mount a TV this large on my own.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad did their job quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected my sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These two Germ Squad Members knew their job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were very professional and fid their job very well. They mounted the television on a brick fireplace without any difficulty!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad is the Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a wonderful, professional job! They were very polite and knowledgeable. Thank You!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In and out in minutes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The friendly service tech arrived on time and installed the TV and was in and out in less than half and hour, set the TV up with internet access and he was on his way ....thank you

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who set up my TVs were great. They were efficient and answered all my questions. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted and connected equipment. When trying to install the in wall power system, realized it couldn’t be done without damaging the wall!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gerry, the geek squad guy, arrived on time. Really did a good job installing and mounting TV and sound bar. Gave some advices too and even threw in a free cable for the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly, Fast, and Accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks 2 nice young gentleman mounted my 75" TV in my living room. I had purchased the mount off Amazon. They were very Quick and Accurate!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was pretty easy to have our mount placed on our neutral color painted wall. The swivel and tilt aspects are really handy to adjust it to our view. The installer made the setup so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two men that came arrived on time, very professional and friendly. Did everything that had to be done to be sure instillation was correct. Very happy with service

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Dave Lair Top Professional Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave Lair private contractor for Best Buy did a tremendous job. He completed the installation accurately and explained the features and function of my new equipment simply.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad success!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team arrived on time and installed the new TV on the brick wall within 90 minutes! Everything was tied down and secured when mounted to the wall. Excellent service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 servicemen really worked hard and fixed my sound system and installed 2 tvs. Efficient, knowledgeable, and experienced.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Worth The Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was on time, professional, and thorough. Let the folks with the skills handle the mounting and wire management so your setup looks clean.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV install done well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very proficient and made useful recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast and efficient. No unnecessary holes in my wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    wall TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs installed a flat screen on the wall of our bedroom and the work was done quickly, neatly, and they cleaned up after themselves getting rid of all left over packaging and materials

    I would recommend this to a friend