Customer Ratings & Reviews

Love my new bedroom tv. Our old set came from Best Buy also lasted 12 years. This one is newer very nice picture.

The technician who installed this item for me was superbly competent and produced an outstanding product. He was prompt, organized and patient with explaining/showing me how the wall mount functioned.

The Squad was quick, on time and professional. They connected all my equipment with out any issue. The TV itself is superb.

They were excellent! They knew their job well, were very kind & friendly, & made sure everything was in working order before leaving! They hid the cable box & power strip professionally. Very courteous!

Geek Squad was very polite & knowledgeable about hooking up my TV & sound bar & woofer. Leaving my house as clean as when they came. Thank You.

The agent did a good job and installed my product wonderfully.

Excellent team sent to hook up my TV and mount on the wall. They were super efficient, answered all my questions and was very respectful. Great team.

Geek Squad hung and setup my 77 inch TV. Made sure it worked properly and made sure I knew how it worked!

The team and leader did an excellent job. T also helped us with the related return of set smoothly. Highly appreciated.

Everything was installed correctly and working without issue.

The geek is super !!! Come in time !! Fast install I recommend 100%!!!!

The young man that came out to install our Tv bracket went far and above what he needed to do. He was very patient and kind! My Husband has Dementia and this item along with the Tv were installed in our bedroom...my Husband slept through the whole thing! Lol Definitely would recommend your service and store with family and friends! Awesome Service!!

The technicians, David & Jason who hung the TV said it was very easy to install. We are very happy with our TV hung over our fireplace.

Excellent customer service! Great personality. Came ready to work. Was efficient and friendly.

I had an appointment scheduled for April 16th between 7 AM- 1 PM for a tv mounting with in wall installation. Today has been nothing short of a disaster. Let me start by saying I had Geek Squad do installs on my other TVs last week and the customer service was amazing and the installers were super polite and called the night before and the day of to let me know when they were coming and I loved the installers for the professionalism and taking the time to tell me how to use the mounts. April 16th's service was quite the opposite, the installer never showed up, never called even after calling customer service 4 times and customer service advising the installer would be calling. The install was suppose to happen between 7-1, they never showed up and it is now 5 PM. No representative ever called at any point. I ended up calling Geek Squad to reschedule due to not having faith or trust that the installer would show up or have any customer service ethics. I took a half day off from work originally and ended up taking the whole day off because the installer never showed, so I used a vacation day and lost money because of it. I would like to file a complaint with whomever the 3rd party was that was contracted for this installation and hopefully have them taken off Geek Squads list of trusted installation companies. Once again I cannot speak highly enough about the geek squad installers I had last week do the install and hope that every customer ends up with the amazing crew that I had the first time and not the horrible experience I had this time. In the end customer service rescheduled me with a geek squad installer instead of a third party. I called Geek Squad to file a complaint for the company and they told me they do not handle customer complaints and to email customercare@bestbuy.com and when I received an email back they said the complete opposite which was super frustrating, they advised me to call Geek Squad for a formal complaint. Customer Service outside of the technicians is almost a joke, sounds like no one wants to deal with customers. I also spent the extra $199 for total tech support.......... Lastly the procedures for the third party companies are outrageous, Geek Squad cannot contact the installers directly and have to contact the company to reach out to the specific installers essentially just being the middle man. On April 21st I had the rescheduled appt for the company never showing up. The crew that showed up was also amazing and called before they were coming and even called to give me updates for time frame which was greatly appreciated. Their customer service was great, they were a third party not geek squad as requested but I honestly could care less because these guys were super attentive and caring. They even apologized for the other company not showing up for the last appointment (Not their company). In the end stick with Geek Squad techs, or roll the dice with third party.

They were on time quickly mounted my tv and showed me how to use it. They were great

The Geeks (2) were knowledgeable, courteous, & most importantly, did exactly what we wanted in a minimal amount of time. In essence, a pleasurable experience.

Leave it to the professionals! They do all the heavy lifting and make it look so easy to install 75” tv to the wall. They were in and out in no time.

Hooked up all my devices and explained how they worked.

The installers did a great job installing the mount and the 85 inch tv