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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38685 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 38,685 reviews
  • Rated 5 out of 5 stars

    Great job with setting up my mounted TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my TV and made some recommendations regarding my configuration. They went above and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team arrived on time and called before arrival. It was a team of 2 installers for a 65” tv. They were polite, and efficient. They installed the tv on our existing mount, hot it connected to our cable and answered our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Star Trevor!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trevor was outstanding! He informed us every step of the way. He connected 3 speakers and 3 other components with our new Samsung TV. Everything looks and performs Great! Looking forward to Trevor helping us with future tech needs. Thanks Trevor!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage installation DO NOT HIRE THESE HACKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have looked at the work better, but when you pay for “professional service” you expect professional service. That’s not the case anymore, I’ve been wanting to install my soundbar and decided to see where the tv mount lag screws were at, that’s when I noticed the very “professional” install. It me of the bolts is not mounted flush not even close like an inch worth of lag screw hanging out and the bolt above it seems like it’s being dragged down by the weight, do not hire these people. This install is absolute garbage. To think I was eventually going to hire them to mount my sound bar and install the outlet behind the wall to hide all the cables but with garbage install I don’t think so. The fact we were having a conversation and they acted friendly towards me, to turn around and leave knowing that’s the garbage work you left behind for a paying customer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time very professional and friendly he did a great job and keep us informed with what he was doing.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was the ultimate way to go, they came in and did a great job and even cleaned up after training me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents wall mount the tv perfectly, the service was on time and very nice guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted our new 65 inch LG TV and bracket. They were amicable, efficient and helpful, and took time to make sure we understood how this TV worked. This is our first smart tv so we had a lot of questions.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, friendly installation! They were on time and very eager to answer questions. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad people are experts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are good. They inboxed the Tv, mounted it and set it up quickly. They explained how it works and gave me links to the manual and video instructions. They cleaned up and took the trash with them when they left.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    We had the best installers!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came earlier than expected. Answered our questions and made sure we knew how to operate the new tv before they left

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent install. Quality installation. Everything went very well. He was very good at what he did!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It did take the TECT long to connect my TV.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad TECT was very professional and polite. Once he installed my TV he walked me through setting up different Apps and devices on my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was installed very quick (15 min), they even cleaned up their mess connected to my devices. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65” Big Screen Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a wall mounted television with another The Geek squad had everything they needed, covered their shoes…blanketed floor to prevent scarring and got the replacement completed in a very workmanship manner professionally, quickly and quietly!!! I highly recommend The Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always so helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad always does a fantastic job when I order from Best Buy thank you guys for mounting my tv and soundbar so quickly and for taking the time to set up my WiFi and showing me how to download apps onto my new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installing my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected It to all my devices. He was kind, patient, and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mount works great!! I can move it to make better angles of the room!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and Professional Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad staff was excellent to work with. They were proactive in their communication of arrival time. When they arrived they were courteous and respectful. Did a great job of removing old and mounting new tv and took the time to assure all my remotes and items worked properly. Highly Recommend!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad a huge help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service - not a rush job. Tech was kind and patient. Took time with me to show me what the LG offers. Removed my old TV which was heavy and awkward, never complained. Even made my mounting device work and saved me from buying new one.

    I would recommend this to a friend