Customer Ratings & Reviews

I LOVE having Best Buy TotalTech and having Geek Squad come out and mount my big TVs. They (the Geek Squad) know what they are doing!

They were on time, professional, explained everything and worked with us for placement of the TV on the wall. Was impressed with the multiple text updates along the way as well.

When we purchased a TV for our new home we added on the extra 266 installation fee, we were super excited to have a seamless installation process trusting Best Buy and the promise to deliver , we got multiple confirmation texts leading up to our installation date (12/14 Today) even the morning of at 6:47 saying to be ready they will be her 10:30 am to 2:30pm. We planned the whole day around it BUT THEN we get another text saying that this needs to be scheduled, we called the useless customer service call center and they could care less saying it was never scheduled and needs to be scheduled .. could not give me any answers as to why I got multiple confirmation texts saying it was scheduled for today 12/14, naturally you end up frustrated . It’s an oh well not my problem for them.. they pushed it out another week so I don’t know what to trust . We had family coming for holidays so this is very frustrating, see pics and will post update at this time still have NO TV NO $266 installation and NO answers.. be wary buying as they do not seem to value your time as a customer or your money you paid for a product/services .

Completely satisfied with the excellent service provided by the Geek Squad. Our new tv installation was precise, well-done and fast oh and accommodating our needs! What else could I ask for!

Mounted our Frame tv and soundbar. They were on time and nice.

The workers kept me informed as to that location throughout the day and the time they will be there. They were courteous and knowledgeable. Great experience.

The crew arrived at the scheduled time. They were able to dismount my old TV and mount the new TV using the existing mount, which saved me from having to re-paint the wall. All went smooth.

Picture quality is great. Color and tint great. Service was great, friendly and very knowledgeable.

Great service, great, friendly technicians. I was pleased how fast they installed and mounted my tv

The agents installed my TV exactly where I wanted it and performed the installation quickly and professionally.

Great job of mounting our new television. Thank you for such great service!

They were efficient and skilled in the installation. informing me about situations. showed me the basics and installed an app i had been using. There were a couple items I had been told I could connect but they were unable to help.

Installed and checked all devices once completed. Was respectful of our home in the process.

The agents were very knowledgeable and would recommend their services.

bought a new 4k t.v and had geek squad do the install and they could have not have done better. they were on time and did a great job. Thanks for the help

The team was great - one time, precise placement of holdups and TV. Clean-up was perfect. Clear instructions and all questions were answered. Very courteous.

Made sure TV was mounted properly installed all speaker foe center speaker and surround sound plus all out door speaker to new receiver. Great job all techs, four.

The agents were respectful & kind. They each put slippers on when entering my home. They made me feel in full charge of how high i wanted my tv.

Dante did a phenomenal job. He’s a true gentleman and brought a great crew to install our new 98 inch TV!

The two person team was punctual, respectful, careful, mindful of the area worked in, fast, and efficient.