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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 482 Showing 9,621-9,640 of 38,689 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    GEEK REVIEW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ADRIAN AND SAM MOUNTED AND CONNECTED MY DEVICES TO THE NEW TV. MADE SURE ALL DEVICES WORKING. GAVE INSTRUCTIONS ON REMOTE AND SETTINGS FOR TV AND DEVICES.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast + Friendly + Knowledgable + Professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a no brainer, scheduling was easy, the team showed up on time and were very helpful and quick in their set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "SQD" arrived early. Tech was joined by two others. All were very helpful & informative. Great job with the instillation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never installed my cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible customer service. I purchased security cameras for home with installation. The first time someone came out to install the cameras they were from a third party vendor. Why??? I have total tech. The next time they came out to install they didn't have the proper equipment. Friday I got a email canceling my install. To date nothing has been installed. I'm returning the cameras a closing my account. This is the way you treat customers that been with you for over 20 years?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Delivery and Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were the absolute best. I just wish they could have stayed a week to help me learn more. They were very patient and took a lot of time to explain things.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad connected a sound bar to my 82 inch Samsung television. The work was done and completed in a professional manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Pure quality work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way to have anything mounted is to have these professionals mount it. Super fast and clean

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv installed quickly and respectfully

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service to mount my tv was great. Normally I would do it myself but with a large tv having someone else do it was very convenient.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad has the best service bar none

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out and mounted all of our televisions, set them up and took the time to show us how to use all of the new equipment. They answered as many questions as we had and were extremely professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    plus Play store manager Sarah I asked her what's g

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy tv March 5th . still waiting still waiting for deliver somehow they keep canceling my order not sure. i.sm not buying anything anymore from Best buy. Riverdale store store manager Sarah she's very rude with me she acting like she don't understanding what I'm saying what happening to with my order no customer service scale

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation was better than I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv to the wall and set-up the Roku and installed all my apps. Awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly! On time! Efficient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allan was great! Kept me informed on his arrival time. Explained everything he was doing to set up and mount the tv. Offered suggestions on how to effectively use the tv and Roku. Nicely done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came and intalled the TV were great. The picture and quality on the TV are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! It was a hard area to mount a tv and they did it perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wall mounted giant TV. No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was free. They wall mounted a 98" TV. It's big.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The best Geek Squad team ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These installers were AMAZING! So easy to work with. wrapped it all up quickly. Very in touch with what I wanted the installation to look like. These guys were great!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    This was a fantastic service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a fantastic service, and the installers did a great and were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time we had Geek Squad mount and set a new Smart TV. Just like the first time, the team was professional, knew what the were doing, and had all the necessary items to complete the job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    75 inch TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was fast and the guys communicated with me about spacing, current outlet locations and best angles to hang the TV. The house was super clean when they left!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New home new tv new gaming system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great no hassle buying experience my wife and so had at Best Buy. We were looking for a XBox X and a new tv for the house. To our surprise they had the Xbox X in and we jumped on it and scheduled for the installation setup for the tv as well. We had a great experience and we are looking to purchase all of our electronics at Best Biy whole we have the TotalTech for all things electronic in our home. What a great deal!

    I would recommend this to a friend