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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 484 Showing 9,661-9,680 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation Done Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time we used the Geek Squad for any type of installation and they were great. They took there time, asked us questions, were on time and very careful with equipment and clean up.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very knowledgeable!!! Helped explain everything!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad agent was professional and courteous. Knew a lot the installation and features of my project. Was able to go beyond and show all the features and explain everything.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love my new The Frame TV1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional & quick! Neat & tidy! Looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On-time, efficient work, and cautious about leaving the area clean. Oh yea, they stayed with me to make sure I was comfortable operating my new TV. Thanks!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and friendly customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my tv very quickly. I had an 86 inch tv installed and it was a surprisingly quick install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite, Professional, Quick TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician arrived ahead of schedule and wall-mounted my TV set quickly, using my existing mount. He was polite and professional, and kept the area clean.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Scheduling Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual installers did a great job once they got to our place, but having to re-schedule multiple times was very irritating. I was also receiving calls to set-up appointments, which I already had an appointment I set online, so was very confusing. Didn't know if the installers were going to actually show up or not. On one instance, I scheduled for earlier int eh day and they showed up after we were gone...with no calls or anything.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very pleased with Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very happy with the installation. Vwry helpful with showing the features on the Television

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team arrived on time and we’re amazing! They gave us detailed directions on how to use the new tv,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    the expertise and delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The expertise and mastery of the product you buy for thier delivery and installations helps a lots knowing how easy to know and use the stuff you buy and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wonderful experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech, Gage, did an excellent job setting up the tv. He was very knowledgeable and professional. He represented Best Buy extremely well

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! It was a hard area to mount a tv and they did it perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would do again in a heartbeat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team that came out was awesome. Very professional and knew their stuff. I couldn't ask for a better experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses guys come in did there job to perfection and also had great conversation in the process!!! They were quick and on time, let go GEEK SQUAD!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install TV in quick fashion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV on Wall in about 20 minutes very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was wonderful. He set everything up and showed us how to operate the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These 2 fellas were great. They even took precautions I had never thought off. Wall mounted the TV and offered to run the cables in the wall too. They werer prepared, professional, quick and courteous..

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV installation above a fireplace.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the team cam to the house and installed a TV above a fireplace. The installation took about three hours. The team was professional and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad kept me informed of the process. They arrived within the window and quickly mounted my new TV. Their instructions on how to use the features was very informative.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    4 old men installed easily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount was easy to install and works gteat. Even installing over a stairwell!

    I would recommend this to a friend