Customer Ratings & Reviews

The agents were super friendly, courteous, and did a phenomenal job of wall-mounting my LG 77” OLED EVO G4 TV panel. They were extremely thorough in asking all the right questions prior to the mounting to ensure I knew all the options available, even presenting an option o was unaware of which resulted in a decision change that led to a much cleaner and pristine mount with absolutely NO wires visible. They were super careful to gently work around existing furniture to ensure nothing was damaged. They cleaned and vacuumed afterward, and most importantly, tested the installed soundbar and walked me through the use of configuring settings. The job exceeded my expectations. I will definitely share the fantastic experience with others. Thank you!

These guys were awesome. Mounted a 84 and 70 inch tv is two rooms for me. Very personal. We talked tech. Equipment. They were even helpful as I had ordered the wrong equipment but were willing to try to make it work to see(of course it didn’t) but it’s the fact that they did when they could have told me no and forced me to buy what they bought. I’ll definitely be using this service again in the future

The Geek Squad reps were very friendly and professional. They delivered/mount my LG C2 83” Oled TV. They also offered to setup my speakers and subwoofer. One can tell that they are knowledgeable about what they were doing in regards to the setups. The only reason a rated them four stars instead of five was because while one of the agents went to the van to get a tool/material the out-of-tv fell flat to the carpet. The agent was not attentive…after a closer look there was no physical damage to the tv…although it was a scary moment…hopefully the tv stays great as expected-thus, I’d torally recommend the total tech membership for such a large purchase

I ordered this for the installation of my 65" Samsung TV I purchased. With the size and price paid, I did not want to try to be "The Expert". The experts arrived—two guys—and immediately ensured I was ready and had all the items needed for the install. They were not only knowledgeable but friendly and informative, too. Some of the items I purchased online were identified before installation as not being the best fit, and they offered alternate solutions that they were prepared for and had in their truck. Once installed, they ensured I understood how to connect the soundbar I purchased separately to the TV which input he used, and why. He showed my how to properly move/adjust the TV with the mount so as to not damage either and verified all my questions were answered before they left my property. They were truly entertaining, engaging, and a GREAT couple of guys that I got the opportunity to spend time with that afternoon! I would definitely order the Geek Squad again for major purchases, as they are much more than just load bearers of the equipment and delivery, they are technicians that come into your home with all the knowledge, that you didn't even know you might need to know! Talk about service with a smile! Picture to Prove it! Thanks so much, Best Buy and Geek Squad! See you again, soon!

I've had 3 tvs mounted using the discount service provided through the total tech support membership. Friendly knowledgeable service that was as quick as 30 minutes for the easiest install, but would happily spend several hours on my most difficult.

My TV mounting was excellent. The installers were very professional and took their tasks of mounting the TV and making all the basic components functioned the way they should.

They did a fantastic job mounting my new Samsung in the living room and then moving and mounting my other TV in my bedroom. They went over all of the features of the new TV and hooked all Bose system and DVD to the new TV. They also set everything up to use with one controller.

They did an Awesome job looks perfect on my wall. It works really well beautiful picture amazing sound and I even got the sound bar to match the TV and they hooked everything up together for me. They were very fast. They were very friendly and did an amazing job. I would recommend them to everyone.

I didn't read the reviews before buying an 83" LG C3 OLED and I'm kind of glad. Even though it seems like high ratings for large TV installs, there are a lot of negative reviews with pics to prove it. But I was fortunate enough to have a very good crew. Positioning your TV is, in my opinion, the responsibility of purchaser and NOT the installation crew. I taped off the center of my media room and I also carefully measured the height of my center channel speaker and taped off the minimum height that the OLED should be at or above. I have a nice HT setup with a ton of electronics, so the reviews where the TV fell off the wall definitely worry me. I bought the heaviest duty Sanus wall mount though, so hopefully all will be ok for the time I own this and maybe even the next TV. I plan to leave the TV back against the wall when listening to 2-channel music and then pull it away (~30") when viewing a movie, NFL football game or a TV show. To be honest, I with the Sanus mount wasn't so jankie. You can move it around if you sneeze. It should be tighter and harder to twist or move it side-to-side. But that's not the Geek Squad's fault and could be adjustments on the stand itself to firm things up. I will look more into it. Anyway, the 36" height marked with blue tape and the center of my room taped onto my carpet were both met with precision. And I mean nearly exact precision. 36" were observed with a laser measure on either side of the OLED. I spent the day after moving in all of my racks, equipment and speakers and all lined up beautifully. I am happy with their professionalism and attention to detail. Thank you!

I'm not sure why I waited so long to purchase a TV bracket. Helpful staff and easy scheduling for installation. Looks clean and professional. I'm loving my new view!

contractors were on time and very efficient and knowledgeable. Took them about an hour to place tv mount on wall, unbox tv, and then hang. Minor adjustments were made. Overall, very efficient

They did amazing work at mounting my 65 inch Sony x900f to my wall. I strongly suggest that if you aren't certain as to how to mount a TV call them. They came prepared and it was a very clean job. I will make sure to ask for them for my next tv that I will be purchasing soon for my living room

Prompt timely efficient customer oriented professional knowledgeable great service highly recommend!! I tilt it however I like and swivel! Perfect for 75inch! I will use geek squad for all my needs. They have on their masks booties gloves.

Sure, setting up a tv is easy. Well, they can be too heavy and awkward for one person. We decided we'd let the Geek Squad do all the heavy and detail work. No sweat on my part. They showed up on time. Asked the location and we showed them the living room. We had an existing tv (to be taken away) and soundbar. They put up the new wall mount for the tv, the tv, the sound bar (we couldn't let them do rear speakers as other construction going on), and set it up on the home network. Quick, clean, polite, and answering all our questions. Showed us the basics for this tv and soundbar. Absolutely would recommend them!

The agents mounted my 75” TV to my wall. Not only did they confirm the arrival window and time, they showed up promptly. They were super friendly and quite personable. I felt very comfortable with the gentlemen that did the installation. They installed it exactly where I asked them to and they did an excellent job!! I loved their service so much, that I had them install my son’s TV as well!! Worth every penny!

I like this TV but was not quite as wowed it’s certainly a good tv but imho not better than the Hisense 75 U8K. Picture is good and TV body is sleek and thin. Not necessarily unhappy with it-just could be a bit better. Ive had Samsung QLEDs before and liked them—I dont think this “Neo” one is as good as 2017 version or LG OLED. But still a good tv if you get a good deal you will like it.

Mounted at 83inch OLED. Initially was going to hand myself, then the monster arrived. Decided at my age and hire a pro. Easy to schedule, two techs showed up within the 2 hr window. Professionally installed. Cleaned up and disposed of the packing materials.

The Geek Squad team of 3 actually showed up early and assisted with removing my old TV and mount and did a fantastic job of mounting our new 98’ TCL TV. Normally I mount my own TVs but I knew that mounting one this large would require more expertise and strength than my wife and I could handle. The team was very professional and efficient. They removed all the packaging and answered all my questions. Great service highly recommended!

After almost two years, my mount that was not installed correctly ( anchors in studs) came out at one corner, so this time the geek squad came out and fixed that issue, and did a great job, the last time it was a sub contractor, I still had to pay for an install but now I know it’s done properly. Thanks

I was reluctant to have Best Buy mount my tv & sound bar for a while. I wanted the wires run inside the wall as well which only added to my hesitation I considered doing it myself but was concerned about dropping my tv or it looking bad. I finally pulled the trigger and scheduled service. These 2 guys from Geek Squad were perfect from start to finish.They were extremely competent and professional I love the job they did and only wish I would’ve done it years ago. I would highly recommend Geek Squad to anyone at my local Best Buy.