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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 506 Showing 10,101-10,120 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great installation but confusing training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents worked very hard and creatively and even moved furniture to mount my tv in a good spot when we unexpectedly found brick behind the plaster. But when 2 came for extra training, one was very clear and patient with me as I made notes, but the other kept interrupting to say,” You can also do it this other way “ so I ended up very confused and disappointed and will have to call or request another session with one person.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that came to our house was very professional and friendly. He showed me how to work my television and did an awesome job with installation.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The geek squad were very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional & explained everything they were doing. Very nice guyd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always use Geek Squad to have it done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys do a great job of hanging displays on the wall. You should not even consider doing it yourself, especially if the display is 65" or larger. If you mess it up, it's on you. They won't mess it up, but if they did, they'll take care of everything. Set yourself up for success by making sure they have a place to park, you have a path from there to your wall and you hang around to answer any questions.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad are cExcellent..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes the Agent from the Geek squad were Excellent. and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad wall mount of 58 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous, definitely recommend letting them do it with all their experience and guarantees

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! Recommended height and confirmed with me before installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best experience!!! The guys mounted it, offered their opinions on the best mount to use. More importantly, cleaned up before they left. Not every contractor has done this

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two man team did an excellent job of a wall mount of our new tv and concealing the wires

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. Very professional. Arrived on time and hung my microwave over the stove in record time

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Knowledgeable and accommodating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came took my old TV OFF the wall and mounted the new one. Then set it up exactly the way it was before. Easy transition from one T V to another. Very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In home service for installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service provider went above and beyond in connecting TV and installing wall mount

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed and connected my product quickly and cleaned up all mess. Walked me thru operation of device. Recommended height based on location. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup and mounting service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money. The servicemen were great. They arrived on time and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad called prior to the appointment & asked if they could come early which was great. They also went above & beyond with the installation. I would use them over & over for any tech needs!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad mounted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was so kind and polite and funny. Took the time to explain everything. Mounted my tv quickly and with care. Fantastic service and personnel.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install........

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our mount and install was done by a sub contractor of BB. They were nice, professional, and very capable. The install was great.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Happy21

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv with ease. Couldn’t ask for anything else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great but go back to including installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quick and seamless and they hauled away the box for me so it was great even though I had to pay for it which is the only thing that sucks so Best Buy needs to go back to including the installation with TotalTech.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mount my new TV and soundbar in the living room and they mount my old TV and soundbar in another room as well. Very professional and fast work. Thank you guys.

    I would recommend this to a friend