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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38690 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 509 Showing 10,161-10,180 of 38,690 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I amost installed my new tv myself, but I'm glad I didn't. The geek squad called before coming out to confirm their time and they were professional. The paired all the remotes and set up the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very friendly and knowledgeable agents. Explained functions and reviewed to make sure we understood operation

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In home service for installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service provider went above and beyond in connecting TV and installing wall mount

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    The Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had several 75 inch TV's installed over the last several weeks and have been very happy with each authorized Best Buy Geek Rep who has come. They are on time and professional and do a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek squad install my TV and surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my tv twice. The first group did an outstanding job. The second group did a terrible job. They broke off an antennae from my dish box and it would not work anymore. I had to call dish to come out which caused me to pay a service call.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenol Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sold on The Geek Squad. They will be my go to people for all of my electronics needs. Professional, friendly, eager to explain details, and respectful and polite. Cannot say enough kind words about them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! Recommended height and confirmed with me before installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 86 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup crew did an amazing job. Very efficient and courteous

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had 2 TV mounts installed by best buy. Excellent customer service. Very professional, did a great job with installing the TV mounts and hooking everything back up. Thank you guys for a job well done. A very happy customer

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were super helpful and supportive and they knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional & clean, making sure they put bootees on over their shoes. They even offered to get rid of tv & tv mount boxes. Will definitely use again

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Tech agents work is outstanding.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech agents were wonderful. Very good at what they do. They are well worth their money.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly and efficiently mounted my TV over the fireplace. They knew exactly what they were doing, got the job done quickly, and cleaned up after themselves at the end.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my 86 inch TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Techs! friendly, professional, on time and were really quick. These guys mounted my 86 inch TV for me and did a great job. Thanks guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad was here when they said they would be. Nice group and f men. Worked quietly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    geek squad people are true prows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan did a great job mounting the my new tv very professional and informative

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Believer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys were polite and professional. Amazing how quickly they installed the TV. Impressive!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount works great in my sons room for his 50” TV! He is very happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geeks were Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was professional and experienced. I asked to add on another mounting, moving displaced TV and they signed right on to the additional work. Timely and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Premium TV Mounting 55" and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service was ABSOLUTELY the BEST! VERY PROFESSIONAL, and was done in a very timely manner. Thanks so much to IAN for doing such an incredible job!!

    I would recommend this to a friend