Customer Ratings & Reviews

Buying a professional mount and having Best Buy install it is always a good idea I’m not worried about my TV falling off the wall.

We used this service in January and March. Definitely worth the cost with the tech plan. First set geeks sent 2 technicians and that was a lot easier with such a large tv.

Installer did an amazing job on our 65” and speakers. It looks really cool. Just make sure you have all the cables you need for no surprises on an inside the wall mount.

Geek squad installed my tv, connected my devices and explained how everything worked. They were on time, professional and very friendly. They also answered all our questions.

The Geek Squad was excellent when mounting our new tv on our family room wall. They made sure the height would be perfect and the centering on the wall was just where we wanted it.

Zach and Tate were absolutely wonderful!!! They did a beautiful job hanging my TV and getting things all set up!!! Thank you Geek Squad!!

Delano was GREAT!!!! Knowledgeable, professional and helpful in all aspects of the work!

Ryan and his crew are professional and knowledgeable. He has installed several items for me. Always on time and a pleasure to work with.

I wanted to have an installation equal to or better than the product I bought. I wanted the TV straight and all the proper heights and angles. They did a great job.

Wow! The agents mounted my tv to my wall! Very cool!

I had an appointment scheduled for April 16th between 7 AM- 1 PM for a tv mounting with in wall installation. Today has been nothing short of a disaster. Let me start by saying I had Geek Squad do installs on my other TVs last week and the customer service was amazing and the installers were super polite and called the night before and the day of to let me know when they were coming and I loved the installers for the professionalism and taking the time to tell me how to use the mounts. April 16th's service was quite the opposite, the installer never showed up, never called even after calling customer service 4 times and customer service advising the installer would be calling. The install was suppose to happen between 7-1, they never showed up and it is now 5 PM. No representative ever called at any point. I ended up calling Geek Squad to reschedule due to not having faith or trust that the installer would show up or have any customer service ethics. I took a half day off from work originally and ended up taking the whole day off because the installer never showed, so I used a vacation day and lost money because of it. I would like to file a complaint with whomever the 3rd party was that was contracted for this installation and hopefully have them taken off Geek Squads list of trusted installation companies. Once again I cannot speak highly enough about the geek squad installers I had last week do the install and hope that every customer ends up with the amazing crew that I had the first time and not the horrible experience I had this time. In the end customer service rescheduled me with a geek squad installer instead of a third party. I called Geek Squad to file a complaint for the company and they told me they do not handle customer complaints and to email customercare@bestbuy.com and when I received an email back they said the complete opposite which was super frustrating, they advised me to call Geek Squad for a formal complaint. Customer Service outside of the technicians is almost a joke, sounds like no one wants to deal with customers. I also spent the extra $199 for total tech support.......... Lastly the procedures for the third party companies are outrageous, Geek Squad cannot contact the installers directly and have to contact the company to reach out to the specific installers essentially just being the middle man. On April 21st I had the rescheduled appt for the company never showing up. The crew that showed up was also amazing and called before they were coming and even called to give me updates for time frame which was greatly appreciated. Their customer service was great, they were a third party not geek squad as requested but I honestly could care less because these guys were super attentive and caring. They even apologized for the other company not showing up for the last appointment (Not their company). In the end stick with Geek Squad techs, or roll the dice with third party.

Professionals, Courteous and Knowledgeable. The wall mounting of a 65" TV was done carefully. All connections from TV to receiver and peripheral's to receiver were accurately done. Sound system was tested. Universal pairing of cable remote to all devices also completed and tested for accuracy. No complaints and very happy with their service (3rd time this year using Geek Squad - all well done!).

Great experience! Technician was punctual, everything went smoothly. Had my tv unpacked and mounted on the wall in no time. Very satisfied!

Excellent option for anything you want and not sure which one to choose

So glad that we had the Geek Squad mount & install our TV! They are super kind & precise and did an amazing job! Remarkable!!

Can’t recommend this enough! Installers were courteous, professional, clean and happy to answer questions. Made sure everything was setup and working properly and cleaned up after themselves.

Job well done, satisfied. Expecting to purchase a new surround sound system and have Alex settings it up. Very pleased with his knowledge of products.

Nothing like someone who’s good at their job. Called ahead, came up with everything he needed, asked me where I wanted the tv and put it right there. No issues and super fast. Definitely reccomend

The agent did a great job and mounted both TVS in the living room and bedroom by himself.

The agents were on time and set up my tv,attached feet and synched up tv to my entertainment equipment.