Customer Ratings & Reviews

The Geek Squad out did themselves on this one. First time I've utilized the install service with my Total Tech membership and they knocked my socks off. Great communications, great service & job incredibly well done. Cesar, I believe, was the name of the guy in charge and I couldn't have asked for a better experience. I have worked in customer-related fields for some time & can honestly say that any business would be lucky to have him on their team.

The service technicians that installed my tv and soundbar did an outstanding job. They were very professional and guided me through the entire setup process.

EXCELLENT JOB..NO COMPLAINTS..WOULD RECOMMEND AGENTS NAME WAS JASON

Came in pretty quick put it up in was out the door for the 42in to 92 in tv mounting

Right on time. Perfect install, and great customer service. Thanks so much!!!

We had our new TV delivered and mounted over the fireplace and they were very professional and did a good job - both of which are hard to find in this day and age!

The agents were very knowledgeable and efficient. They mounted the tv and then set it up something I would have never been able to do.

Great service and very professional. Would recommend

The people that come to bring my tv and install my stand were very professional thanls

These guys knew exactly how to mount wall bracket and set up TV

Is very professional very knowledgeable very kind thank you for a great installation

TV installation was great. The two techs quickly and neatly mounted my TV on the wall.

While the installers did a great job installing, the rest of the process was “AN ABSOLUTE DISASTER!” Single biggest problem with Best Buy is their horrible customer service. Other than physically going in, there is no way to reach the actual store when you have an issue (and store employees confirmed this). When you call the listed store phone #, you are immediately pushed to a call center. When contacting the call center 2 (of 3) associates that I spoke with were unwilling and/or unable to address my issues. If the issue is outside the script they are lost. My first issue was a price match. Zero help from call center. I had to wait when I was back in town to then go back to the store to address. Store associates addressed the issue in 2 minutes. First attempt to install everything was met with a soundbar that never showed up. I was told it was out of stock. I ordered everything 3 weeks prior. I did come to find out that the soundbar “disappeared” the day before initial installation. Second attempt, installer showed up without the soundbar (asking me where it was). His “notes” did not include going to the store to pick up the soundbar. So I needed to go to the store and pickup the soundbar myself. Additionally, he was assigned as a 1 man job. The soundbar was being attached to a 77 inch tv, so i needed to help him take the tv down and put it back up. To his credit he reworked his schedule to come back same day to install after I picked it up. Bottom line, the store associates and installers were great to deal with. But Best buys glaring issues are in their logistics and call center operations. Their overall approach to customer service is severely impacted by their approach to underinvesting in those services.

Geeksquad has never let me down. Although I’ve unfortunately had bad luck with very high end Samsung TVs, Geeksquad has always tried to go above and beyond for me.

The crew was timely, courteous, and competent. The tv is in a perfect position.

The agent who came was very knowledgeable and worked on it to get it right. Was a great finished product.

Original install was crooked. 2nd install is great!

The agents mounted three tv’s and did a fantastic job, they were courteous, friendly and professional.

the agent set uo my TV and connected it to all components

Geek Squad did a great job! All of my TVs are mounted with no wires showing. Everything is well places and secured.