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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 531 Showing 10,601-10,620 of 38,694 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came and installed our TV with out any problems. They made sure it was working and that we knew how to operate it before they left. They were friendly and on time.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, professional, explained everything and worked with us for placement of the TV on the wall. Was impressed with the multiple text updates along the way as well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Free installation with TV purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast installation by the Geek Squad. Tv was up and work in under an hour. Glad this installation was included with the TV purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive, knowledgeable, and punctual. I had excellent communication the entire time for setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad comes through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed mount and TV to the wall. Ensured that the mount was in well and the TV wouldn’t fall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    no problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service personnel delivered the unit, removed my existing TV and installed the new one--no problems encountered---well worth the money and they cleaned up the mess and took the box with them

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service with quality people. Happy with my installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT service by the crew who spent a great deal of time with helping us on what was for them a busy Saturday. Very friendly and professional (and knowledgeable, as well). Would HIGHLY recommend the Geek Squad service even over the TV!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In wall mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the way to go to ensure it's done correctly. Super nice reps.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv, connected it to all my devices and surround sound system. They showed me all the features of my television, and we’re courteous and kind.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    One of the best services!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, knowledgeable, very considerate. They actual check to make the setting were configured to my liking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service was excellent. They arrived late because of warehouse issues but kept me apprised of the status. The technicians were skilled, very knowledgable, and provided technical support after installation to assure our ability to navigate the new TV. They completed the job even if it was well after normal working hours without any hesitation.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad - TV Connect and Mounting - Pefect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an awesome job. Quick and very professional. I bought the annual service plan, well worth the month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My first 65" 4K smart TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my biggest 65" Samsung 4K Smart TV purchase, and it was on sale for $399.00 and insignia sound bar for only $50.00. I am so happy with my TV and sound bar purchase and enjoy watching my movies/TV shows and listening to music and able to hear everything so clearly. Thank you Best Buy!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were excellent. I would suggest that they check with the resident before mounting the tv. Otherwise, very good.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks that came out and installed all of my stuff were very professional and knowledgeable. A great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and respectful of our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was polite, worked quickly and left no mess. Definitely saved me a few hours of work.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys were awesome! quick and knowledgeable with the install. no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my wall mount and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent D was marvelous. Completed install perfectly

    I would recommend this to a friend