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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 532 Showing 10,621-10,640 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    EXCELLENT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and installation !!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent team installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an excellent job and were very professional. They performed their duties in a timely manner and cleaned up the area very well,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Subberb, service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was very a friendly and expertise was great. Maybe looks great above our fireplace.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nicest two guys. installed in a very professional and knowledgeable manor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed and set up my tv quicklyTati

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tati, my Geek Squad rep, was wonderful. She got everything installed and set up. Knew everything and was very professional. Couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy As Pie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was professional, courteous, & thorough. The communication was great & they were on time. The help on the TV set up was helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't so how excellent of service that I got from Geek Squad technician Thomas. He and his partner went above and beyond of what was expected to get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arrived and set up in record time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a good job stting up and mounting my TV. Explained features and how to work through them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 77" and 48" TV install - Fantastic experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came out for the install were fantastic!! Extremely knowledgeable and took great care installing our beautiful 77" and 48" LG TVs and Sound bar. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    gvt10520

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did the installation perfectly but they forgot to set up the original TV and I still haven't got it working.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install, tech knowledge and set up was great! Tech amazing and very responsible and respectful in the home. Gave a perfect tutor session for us and gave great advice!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attention to detail in the installation. They paid particular attention the make sure my television was level. Very fast service. I've even talked to them on the phone for follow up service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just moved into our new house here and we had your crew come in and mount the new 43 in Smart TV we bought in our local Best Buy on the wall in our bedroom and then checked the 55 in we bought a year ago and moved across the country. Cant' say how grateful and pleased we were. Your guys were on time, reached out ahead of time while on the way here, were friendly, polite, personable, and got us set up in no time. That's why we keep coming back. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek install my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t write good English so I can not say much.. but I tell my translator . The service was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted and connected equipment. When trying to install the in wall power system, realized it couldn’t be done without damaging the wall!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The Geek Squad do Excellent work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job of mounting my TV and showing me how to work everything.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Perfect Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was absolutely awesome. Great personality and easy to communicate with. Made sure I was satisfied with the final product and assured safe and level tv mount.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The delivery men were very pleasant & polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery men disconnected the old TV & moved it to garage. After installing the new one, I was asked if we needed anything else at that time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed it well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a good job mounting my tv, connecting it and showing me what’s available for viewing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Completely Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The days of moving a TV by myself to another room are over! The Geek Squad is a GREAT resource and they do a great job. They put the TV where I wanted it, which involved taking it off one wall, removing the mounting bracket and mounting it on another wall in another room. Because there are limitations, i.e., wall studs, etc., they politely explained to me why it "couldn't go 2 inches over" LOL! And because I couldn't move the TV furniture before they got there (a long console which housed the electronics and which I didn't want to disturb before their arrival), they were kind enough to even move the console from one room to another - which they really didn't have to do! Super happy with the service.

    I would recommend this to a friend