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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 543 Showing 10,841-10,860 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, did the job in a professional manner, I'm happy with their work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad does add value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in and mounted my TV and setup the tv - since it was a smart TV got it online with my network in minutes. Also went over the features.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my TV just how I wanted it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. From installation to setup. They even lowered the height when I thought it was to high. I would hire them in a heartbeat.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad did a great install of my tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional delivery and installation of my 65” Samsung Series 8 TV. They arrived on time, were friendly and quick, and answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took two tries to install tv/sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually had to have 2 visits to set up my TV properly. The first, techs set up tv with sound system, it worked for 10 minutes and quit. While they were trying to address the concern, one of the techs sat down in my recliner and played with his phone till it was time to leave. He seemed like he did not care about my concern. I called to get a redo and the second set of techs knew what they were doing. They tried different thing and finally arrived at a solution that was acceptable to me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my tv quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv to the wall and all devices. They were knowledgeable, courteous and cleaned up after themselves

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Efficient and reliable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very knowledgeable. They provided great feedback with effective and efficient service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hired the geek squad to mount my 55" TV on the wall in my bedroom and they did not disappoint. I wasn't sure whether or not I should have put together my wall mount and disconnected my old tv prior to them coming, but I was assured that I wouldnt have to worry about anything. Everything was done for me with the exception of setting up the TV which is not included in the basic service, but that's something that I was easily able to do myself. The cords were all tied up neatly, and everything I had connected to my old TV (PS4, Cable Box) was connected to the new one. My new TV looks absolutely stunning on the wall, and I would definitely hire the geek squad again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best service I have seen!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were not only SUPER respectful and efficient but they were able to service us even though we had issues with the initial order. They went out of their way to service us FIRST on the day we rescheduled but remembered parts of our previous conversation the first time. Setup came not only on time but ahead of schedule when my father came back from surgery to enjoy the TV. I wish I had more to tip them they were the BEST service men to ever install product at our house and my praises can’t be higher for them. You guys did great give these guys a raise!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV quickly mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv & also connected the SpectrumT receiver box

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They have the skills

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few TVs mounted from geek squad. Every time it’s been a great service experience and I’m always happy with the work in the end. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sunny installed my new mount and tv quickly and efficiently and then cleaned it all up. It looked as if it had been there forever. I would hire them again in a minute!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They know their stuff!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several TVs wall mounted by the Best Buy guys. They do a great job and the install looks awesome!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing the tv. Forgot something and had to come back and get it after I asked him to return to the job to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians did a great job mounting our TV. They were courteous and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Installed our tv very well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome mounting and setting up our tv by the techs, Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, friendly, polite, mounted tv as directed, set up and made sure I had no questions. Would recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For those who aren’t handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting a TV is very simple and I really wanted to do it on my own. I had my mount purchased separately and watched numerous YouTube tutorials. Took me two hours to figure things out and still wasn’t confident enough to make sure I don’t damage my 65” TV These guys came in and finished the job perfectly in 15 min. Cleaned up everything and were very professional. Yes it seems like $150 is a lot for their 15 min worth of work but you’re paying for professionalism and experience. IF YOU ARE NOT HANDY, JUST PAY FOR IT. Worth the $.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that installed our tv was very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was on time, respectful, and efficient. They knew exactly what needed to be done and left me with some good advice on features and accessories.

    I would recommend this to a friend