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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 589 Showing 11,761-11,780 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and nice service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed my tv. We’re fast and nice. We’re patient with all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted my new tv and took away the old one. They were great; professional, personable and highly recommend their services !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were courteous and worked quickly to move one TV to another room and install the new TV with new wall mount and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was FAST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was in and out in no time! Had all the tools needed to do the job and made good suggestions on placement.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and no issue service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and friendly squad. Installed the Mount and TV without any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were prompt, courteous and did an excellent job mounting the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad did a wonderful time installing my TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and made sure all channels were working and informed me of how to use the TV and took the old TV away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast and efficient. No unnecessary holes in my wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech was very friendly and professional. install was quick and had no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job of installing my 2 TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Geek Squad agents came to my house and successfully wall-mounted two TVs on two different floors. They were very knowledgeable about what they were doing and I was very satisfied with the results. They were courteous and friendly throughout the whole process and answered a bunch of my questions along the way. For anyone who has purchased a TV and wants to have it wall-mounted but is not familiar with the process (or doesn't have a second person to help), I would definitely recommend having Geek Squad come out and take care of the installation for you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    These Guys were fast and super clean installation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Guys did a super fast and super clean installation. They were very friendly and easy to communicate with. Answered all questions and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and efficient technician. Did all the mounting and set up very professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed wall mounted TV, quick and easy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a wall mount via Amazon, GeekSquad installed BestBuy bought TV quick&easy. Arrived on time, good communication all the way to make me a happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their Best Buy sales person suggested this - and he was 100% right -- it is exactly what we needed.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    These guys were amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't have been happier with the TV mounting that these guys did. They were the definition of professional. This is a service that's well worth the cost - and then some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Wi-Fi Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to my sound system. They needed an additional part, which was on the truck. Very convenient. They also recommended and installed a MESH wi-fi system. This was one of the best customer service experiences I’ve ever had. These technicians are a real asset to Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Phil and Steven were so professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents turned up on time and did a super efficient job of wall mounting my 55” TV. Did the set up and answered my questions professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In wall tv box and tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an in wall box and tv mount. The installer was very professional and made sure everything fit correctly. He went above and beyond.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and excellent job of getting the work done

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed a 77 in tv in our media room and have no complaints on how they positioned it, they did a excellent job

    I would recommend this to a friend