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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 597 Showing 11,921-11,940 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professionally installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys new what they were doing! 5 star rating

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent crew - swift and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected the a/v equipment. They did it fast and efficiently - better than I would have done myself.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my LARGE tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad members assessed the needs of my installation and expertly and professionally completed the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job very happy with job done profesional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great. I wld suggest this person in the future

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and excellent job of getting the work done

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    On target- on time- good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men that delivered and set up the tv were professional and polite, and were knowledgeable regarding all my technical questions. Cudos to you!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Greek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is very precise and helpful for the correct location of the TV mount.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    WOW!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the geek squad installer! Very personable, very informed, very patient and all-around great experience! Bravo Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad was great and totally professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my new 85inch Sony and made sure everything worked perfectly. They were great guys and did everything professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew knew what they were doing and had me up and running quickly and with no issues. They were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time having Best buy come and install my tv on the wall and I'm very satisfied with the service, the installers right away got to work, were kind and courteous. They arrived right when they said and when it was done they cleaned up, took my through my new options on the tv vs the old one i had before. i appreciated their confidence with installing an 85" tv. Definitely will have them again if i buy another

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job of moving and mounting. Neat orderly. Cleaned up area when done and set up TV to work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV up and running in a flash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely and efficient service! The Geeks were friendly and helpful--and did an excellent job! I'm very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad is knowledgeable and competent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well-trained and well-organized group of technicians who with high focus on customer satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad went above and beyond!! It was a tricky mount! The gentlemen had so much patience!! No mess at all afterwards. Very friendly!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Does its job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the help of BB sales in choosing the right TV mount. There are too many to choose from to study them all. This one seems to be perfect for my situation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Professionals!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young adults were very professional, nice, polite. Install was done in a very timely manner. Thanks Geeks

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Took three appointments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took them 3 appointments to finally be able to come and actually mount my tv. The first time was because I had scheduled my appointment online for the next day and it never showed up in their system. The second time was because their order didn’t show that I had a TV bigger than 51”. Only one guy showed up and told me he was going to have to come back the next day with another person. The third time they finally got it right and I was happy with the install once they were finished.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      I appreciate you taking the time to share your experience with us. Time is valuable so can certainly understand how frustrating it would be to have multiple appointments before your mounting service could be completed because of scheduling issues. While we’re happy to hear that the install was completed to your satisfaction during the last appointment, we regret any inconvenience this caused and hope that sometime in the future you give us another opportunity to provide the excellent service I know we can provide.

  • Rated 5 out of 5 stars

    Excellant serviceman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were Excellant answered all our questions, cleaned up before they left we were very pleased with the servce

    I would recommend this to a friend