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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 601 Showing 12,001-12,020 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best and complete service! They arrived on time, clean work. I recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed quickly and professionally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Techs mounted my TV and connected all my devises quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Service was fantastic! Matt and Rich explained everything, and we needed a free standing mounted to the TV. They showed me a swivel free stand on the website for Best Buy. It was perfect. They continued on with their service calls, and came back with the stand to mount on the TV. I purchased it right from the website. We are pleased with our service, and the Geek Squad are very knowledgeable! Thank you guys again!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting would recommend to anybody who wants a professional and complete job d

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The guys from Best Buy did a great job and made sure it met my wife's seal of approval before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great knowledge and customer service skills

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were true professionals and customer oriented. They arrived on time and explained the process while providing valuable info

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my television.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! We had three TVs installed plus surroundsound. They did it quickly and precisely.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    75" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an amzing job. Quick and clean although pretty expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation: bracket and 75" TV - Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installers called when they were on their way and showed up exactly when they said they would. They installed my bracket and 75" TV in less than 30 minutes, connected the TV to Wi-Fi, uploaded my apps and even helped me log in for the first time. The customer service went beyond my expectations!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Impeccable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will use Geek squad for future services. Time was taken to make sure I understood how to operate tv. There was attention to detail and no trash was left behind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv instillation 86 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv in record time. This included wiring to my other devices. It was a real pleasure to meet the two of them. They were courteous, attentive to my requests as to position and height of the mounting while being sure that it was mounted in a most secure position.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, efficient, helpful - they even helped w/ programming

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad on time and great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time and replaced our existing wall mount tv with a new 65 inch smart tv. The guys were great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Install went very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well with install. Installer was very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installed by Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were clean, efficient, and polite, were in and out in a short time and the job was done right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick in and Out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the Geek squad for coming and mounting my 70" in television with no problem. They were prompt, came in with the proper safety gear. (mask, covered boots) They came in and went straight to work. About 20 minutes they finished and explained the setup to us, answered all our questions and cleaned up their trash. They even told us about how to add our sounder to the tv. Awesome job guys. I def recommend if your not sure about hanging your tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when they said they would. Explained everything and did excellent job install on wall mount tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Tyler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler L from San Marcos was phenomenal. Without getting too into detail, I was having an incredibly difficult time coordinating an exchange of a TV I purchased through Best Buy's Total Tech membership. Tyler recognized that there was a disconnect between the many systems and parties at play and went the extra mile himself to make sure that my exchange was handled correctly and that my new TV was installed correctly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my tv perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very professional and did an absolute stellar job mounting my tv

    I would recommend this to a friend