Customer Ratings & Reviews

Very happy to have your team install and connect our TV. They were very professional and informative.

They did a wonderfully job. i would have them over and over again to do the installment.

The service man was on time, very personable and put up the tv in record time. This was a 3rd party service provider that works for BB, btw. Did not seem to be Geek Squad specifically- I have had other GS installers and they were very good as well

The Geek guys were great! Very professional and knew what they were doing.

We had a small credenza located TV relocated to a wall mount, (as we were having a LARGE TV wall mounted in its place). And while the desire for as little protrusion into the room was expressed, the use of longer mounting bolts that our Agent had on hand, thus required SPACERS to offset the back of the TV from the mount . . . intruding into the space an extra 3/4" . Why did we didn't simply find shorter mounting bolts, I can't say why, nor was it explained to me. Noticed only after the fact, and may have to simply redo myself when I can locate 4 shorter properly threaded bolts.

The agent was great at what he does. Very well informed and answered all of our questions.

Replaced smaller TV with larger set on existing wall mounting. Great job in very little time.

Great mount for my tv. And it looks amazing. Like to thank the guys from geek squad

Our Geek Squad service has been fabulous. They have been knowledgeable and nice and efficient.

The two young men that showed up at our house did a great job. They were very knowledgeable very respectful. Even helped us navigate through some of the apps.

The guys arrived on time and were extremely professional. They got the job done quickly and didn’t leave a mess. I would highly recommend.

Technicians were extremely efficient. Final product gives a very professional apprarance. 10/10 recommend this service.

I ordered the Geek Squad, you know, the ones that work directly for Best Buy and drive vans around that have a huge Geek Squad logo on them, usually driven by tech that have been trained by Best Buy to represent their brand, but to also be sure customers are being serviced by people who know what they are doing and have been vetted by Best Buy. Instead, what I got was two guys that showed up in a pickup truck, walked up with a 40" cheap TV in their hands thinking it was mine. No Geek Squad truck and certainly not Best Buy employees, I think the guys who came to install the 86" TV I already had where hired by Best Buy from Angi's List or one of those other handy man websites. The guys were very nice and professional, however they didn't have a ladder which they needed and they could only mount the TV. The problem was, I ordered other services to hide the cords and to install an electrical outlet behind the television, they were unable to install either and ultimately, my TV was mounted crooked too. Don't get tricked into thinking you're hiring Best Buy employees trained to do the work and I spent over $600.00 dollars hiring them. I could have found someone to help me if all I wanted was to hand a TV. Super disappointed and hope this review warned you of what to expect if you think you're paying for the services of trained Geek Squad techs, shame on you Best Buy.

Chris the installer always does a great job and explains how to use the item very clearly. Thanks Chris

Great service. Husband had already mounted tv but Squad was so helpful in answering his question.

The Technicians mounted my TV and hook up my devices. Did an excellent job.

Two agents removed a heavy plasma TV and mounted the new one over a fireplace while standing on a marble hearth. Well worth the cost!

Very professional and quick service. It did not take him very long to install the TVs. Very helpful and friendly.

The team was quick, cleaned up behind themselves, mounted the tv and tested it to make sure it worked. Great experience!

My two agents were both very knowledgeable and friendly!!