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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 632 Showing 12,621-12,640 of 38,694 reviews
  • Rated 5 out of 5 stars

    Free install was the right choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys came in and mounted my tv in about 30 minutes. Very professional and left my house clean with no debris or boxes. Stellar service.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Best service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two were the best! Professional, perfect service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two members of the Geek Squad did an excellent job in removing my old television and setting up my/ new television on my wall. They were friendly, patient, helpful and answered all of my questions. I did have a question after they left. I called them and they returned to answer my question and rectify my problem. Good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Professional TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team unmounted my existing large screen TV, and installed the new one. They were absolute professionals and just as friendly. The job, which I expected would be rather challenging, didn't phase them at all, and they were done inside of an hour. After the installation the team leader explained how to control some new settings using my existing smart remote. I was extremely happy with their work and the care they took during the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went as planned and announced.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was efficient and thorough. Equipment works seamlessly and the picture quality is quite good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service and kindness!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were incredibly friendly and did seem less job mounting our large tv in our new home. They were also incredibly sweet to our pup who loves visitors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent. The tech really knew his stuff. The television looks great on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. Very professional. Didn't waist any time on mounting the tv on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Uninstalled defective TV and installed replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 76” wall mounted TCL failed under warranty. Workers scheduled removal of old TV and installed new TV in the same day.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for installation on a 75” tv with bracket. They did a great job. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer worked hard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer worked hard to get my TV on the wall. I had some firewalls that he missed the first time but was able to patch the wall and get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally Got it Right…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stick with the Geek Squad. I tried the third party installation company… it was HORRIFYING! From being asked to lay down my newborn granddaughter to help the installer lift the TV… to the massive mess they left AND Best Buy sent me a defective TV… so I returned the 85” and they sent out the Geek Squad for the installation- Geek Squad sent two guys instead of one (like the 3rd party did) done in no time and I didn’t have to put down my granddaughter…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came on time and they were very professional. They wore face masks and they worked quickly and efficiently. They installed my 70" TV and connected it to my surround sound system in about 45 minutes, and did it well. If I had to do the same thing on my own it would have taken me at least three times that, and I would not have been able to do it as well as the pros. Overall, buying the Premium installation package was not cheap, but it was money well-spent and good value.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad on time and great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were on time and replaced our existing wall mount tv with a new 65 inch smart tv. The guys were great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The Geek Squad knows what they are doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have never been able to install and program this tv by myself. The Geek Squad took all of that pressure off my back. These guys are real professionals.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    great service by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the team was very professional, listened to our ask and suggestions, and installed in a timely fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantasic mounting work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, geek squad did a fantastic job. Had to add to ny packsge due to the new place having differently spaced studs, but the team was able to adjust.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Geek Squad for (3) different installation jobs and they have performed flawlessly. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad top notch installation. They knew exactly what they were doing. I had purchased an unusual tv mount called a mantelmount and it did not phase them. They did a great installation in a short amount of time. Would recommend them to any one wanting a great job done on installing a large tv. They were very professional and polite.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were super professional! Answered all our questions, setup the tv system to our liking and cleaned up all packaging.

    I would recommend this to a friend