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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 643 Showing 12,841-12,860 of 38,694 reviews
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great knowledge and customer service skills

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were true professionals and customer oriented. They arrived on time and explained the process while providing valuable info

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek tv installation review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fantastic job with the installation of my tv’s. I would most definitely recommend them to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Guys that come to our house! They climb higher than we can, always gets the job done, and so very personable!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was excellent and very respectful of my space. He mounted the TV with such efficiency and was thorough in showing how it all works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Very detailed and careful removing and replacing our mount and TV. I thought the mount came with my bundle and the crew called me prior to coming and checked if I had the mount. After we realized I did not, the crew member offered to buy one for me and I could reimburse him. Very helpful and thoughtful of him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience was seamless. The two gentlemen were very polite. They did a wonderful job of measuring and placing the tv on the wall. They were very neat!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was efficient, skillful, thorough, professional, answered all my pesky questions with a genuine smile, and we'd gladly have him install for us again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Projector mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Brian and team! On time, professional, and setup as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Dothan #1 in service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff & Maurice did a great job placing and mounting our new 85" Hisense TV. Very quick install and took all the boxes and cleaned up before they left. Fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service so far!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most professional service I have encountered. The guys installed two TVs in an hour and tucked my cables, answered my questions and were extremely knowledgeable. One of the TVs was a 65” inch and in extremely thin and needed care being installed flush to the wall. The other was installed over shiplap. My recommendation is to purchase the Best buy total tech support if you are installing several items in the house as it will come out cheaper and offers lots of perks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice ppl, and quick work. They called before they came by.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very friendly, mounted our tv, connected everything and made sure everything was working before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad hooked up my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked my tv and connected all the devices. They were very courteous and did an outstanding job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Greek Squad Agent Rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad Agent mounted my TV and connected it to all of my devices!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs paid a lot of attention to detail, particularly the centering of the mount and alignment of the TV in the mount. They also ran the cables cleanly so there's very little clutter. My order included installation of the sound bar, but the sound bar I had didn't come with a mounting bracket and the techs didn't have one in their truck, so they were unable to mount it. However they recommended one that would work for my setup. After I bought the bracket I had them come back and they completed the install.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took down my old TV and mount, and installed new ones super quickly. And no mess. Well done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installation was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient. Great addition to TV. Look easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two agents came out with the new tv I bought and mounted it up and even set my tv up! It was quick and awesome customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wall mount for 70”+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very strong & well-built wall mount that has smooth and sturdy full motion capabilities. My 75” TV is HEAVY! This mount is up for the job! It is expensive, you can find much cheaper mounts in a lot of stores, but if you spend a thousand or more for a TV, wouldn’t you want the peace of mind that it’s not gonna fall of the mount or break off the wall? Use a stud finder, bury those bolts in the studs, and you’ll be good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleasant and was very comfortable with the service provided.

    I would recommend this to a friend