Customer Ratings & Reviews

Pete and Nate were very helpful. They were done within an hour. They also asked us if we had any questions before they left.

I did the tech support tv mounting options. Great service and fast. They were able to put up an old mount from 12 years and old TV.

Installed my 3rd tv mount. Great work performed and very kind/courteous reps.

The agents were professional and worked in a timely way.

They were great. Very professional. Scheduling was easy.

The setup and interaction with the techs was professional and seamless.

The technicians did a excellent job mounting and adjusting my TV

55” television install went extremely smoothly and real happy

They installed my tv with ease! And it looks great too!! 5 stars

These guys are amazing and super professional, no sweat!

The Geek Squad tech installed the newTV quickly and efficiently. He was very polite, clean and knowledgeable.

We love the new 50" TCL Roku TV. It has a beautiful picture and works great.

They mounted the tv and hooked up all my devices. They had all the equipment I would need to operate my tv and installed everything very well.

The agents mounted 2 tv’s and connected everything that went with it. Ex surround sound Very pleased with their service.

Geek Squad Service guys provided excellent service at my home. Geek squad guys exhibited a high level of professionalism.

Super professional clean work top-notch Excellent job installed correctly make sure we understood how it worked out complete set up turkey

I bought the Samsung s90D 83 inch tv. When I got it home and mounted on the wall I noticed the screen was warped. I contacted support and arranged for an exchange tv to be delivered and the defective tv to be taken. A few days later the delivery guy called when he was out front of my house to ask if it was mounted on a wall. I said yes. I then got a call from customer service stating that my appointment had to be rescheduled since i hadnt paid for any install labor. There was absolutely no instructions saying not to have it mounted. I was annoyed to say the least. At that time i went ahead and paid the $270 to have the moving guys unmount the old and mount the new. That was two weeks ago. Today on November 23, i was scheduled to have the tv switched out. First thing i noticed was two different appointments. One was set for 7am-11am for the damaged tv to be taken down and the new one put up. Unfortunately, the second appointment was scheduled for 930am-130pm. That one was for the deliver of the new tv and removal of the old. It was obviously a logistical error on best buys part. The first person showed at 730am but all he could do was take the tv off the wall. In and out in 5 min. He asked if he could come back the next day but i said absolutely not. It needed to be figured out a made right today. He said to call him when they dropped off the new tv. The new tv was delivered at 1030am. The dropped off the new and took the old. They were in and out in about 5 min. They didnt make any effort to visually check the tv for any issues cosmetically or in function. They also left without monting it. I admit that i didnt think about checking the tv untilafter they left. I called the technician that is supposed to mount the tv. He said he lost his other tech that was assisting him. It would be a few hours before he could get back to mount it. That was at 11am ish. Havent heard from him since. I noticed on the Best Buy app that my appointment went from 7am-11am up to 3pm-7-pm. ALL DAY IVE BEEN WAITING. I understand that things happen. I get that. However, this entire process from the start has meen chaos. Im sorry but with the amount of money ive spent for the TV and this service this process has been RIDICULOUS. I feel like there should be some kind of compensation for the unreliable execution of what i figured should be a pretty cut and dry service. If you use the best buy service Im sure you will have no issues. My words of wisdome though is to warn you not to be surprised if thigs dont go according to the plan.

The Techs were wonderful and a pure joy to have in my home, very knowledgeable and the young lady did a fantastic job mounting our plasma TV and hooking it up

The two young men that delivered and set up the tv were professional and polite, and were knowledgeable regarding all my technical questions. Cudos to you!

The geek squad mounted the television, hooked up all cables and all my accessories. Explained how to use the remote and all applications available