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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 647 Showing 12,921-12,940 of 38,694 reviews
  • Rated 4 out of 5 stars

    Quick, but sometimes best effort takes more time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a small credenza located TV relocated to a wall mount, (as we were having a LARGE TV wall mounted in its place). And while the desire for as little protrusion into the room was expressed, the use of longer mounting bolts that our Agent had on hand, thus required SPACERS to offset the back of the TV from the mount . . . intruding into the space an extra 3/4" . Why did we didn't simply find shorter mounting bolts, I can't say why, nor was it explained to me. Noticed only after the fact, and may have to simply redo myself when I can locate 4 shorter properly threaded bolts.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and helpful. They helped mount and connect my devices with no problem!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    TV done well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job of mounting the TV. He measured and centered everything very well. I just wish the wires were straightened better and I would have given a 5.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my tv perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and installed the mount and tv with no problems. They were in and out in less than 30 min and they did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you have it installed by professional so it is very even

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size for our needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great fit for our location/needs. Basic but excellent picture.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Rog's Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation and briefing. Enjoyed the experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service in mounting and programming tv, knowledgeable and quick

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Techs great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were great on the install…really nice guys and went above and beyond

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Top Marks to the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Techs were timely, professional and courteous. Full installation took 90 mins and was cosmetically perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team did a fantastic job. There was no way I was going to trust myself and my friends to mount a 77" OLED on my wall

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing all the speakers, receiver, and TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every service I have had from Best Buy has been excellent. The staff are very professional. They notify you multiple times via text and email of their arrival and reminders about the appointment. Everyone has been so nice and it was such a great job and I would highly recommend the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did an amazing job best service around and super friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great geek squad agent. She was professional !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She mounted my TVs and was knowledgeable and respectful. Also she answered all questions I had. I would like this agent if I need service again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were awesome! Would highly recommend them

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Job was well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a wonderful job mounting my last two TVs

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who installed our TV did a great job. Fast, efficient and professionaL.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris the installer always does a great job and explains how to use the item very clearly. Thanks Chris

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv quickly and were very professional. They asked me questions on what I wanted before and were very nice.

    I would recommend this to a friend