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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 660 Showing 13,181-13,200 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Install my TV quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These 2 guys was really quick, didn't take no more than 30 minutes to put up my TV great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed my tv perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very helpful and professional it was perfectly mounted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV Picture I've Ever Seen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent looking TV!!! Some of the best clarify on a TV I have ever seen.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The arrived exactly when they said, Mounted the TV and set up all the equipment. Excellent job, very neat and cleaned up afterwards

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV installation & followup service at the store.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a tv with a Sanus tv mount installed onto our fireplace hearth. I also had a Rocketfish universal soundbar mount installed. I mentioned that I would like to get a soundbar at a later date. Techs suggested the Sonos Beam 2 might be a good choice. While mounting the tv one of the techs broke off part of the fireplace hearth. (accidents do happen- and I had the fireplace fixed, I was given their insurance claim information) Later I purchased the Sonos Beam 2 soundbar at Best Buy. This soundbar has a mounting configuration width of 6 inches, the minimum width for the Rocketfish universal soundbar mount is 6.6 inches. I went back to Best Buy to return the Rocketfish universal soundbar mount and purchase the Sanus soundbar mount for the Sonos Beam 2. I asked for assistance. I showed all my receipts and they said I wasn't charged the Rocketfish soundbar mount installation. The supervisor was not timely in resolving the issue and I found rude. I am paying again for removing the Rocketfish universal mount, installing the Sanus soundbar mount and connecting the Sonos Beam 2 soundbar. I think there should be better communication with the techs and the management as far as the which soundbar mounts work with which soundbar ( at the store the supervisor said the rocketfish mount will work with the Sonos Beam 2, "but it will hang".) The techs installed the tv and mount well, (still better communication is Needed) , but a supervisor's rudeness is not.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, friendly, cleaned up nicely. The only reason I am rating this 4 stars is they did not put any of the cables/cords behind the wall. I was told the cable company would handle that which was not the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Installation Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team (husband and wife) were highly personable, knowledgeable, and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was wonderful. They were professional, answered all our questions and did a super job of mounting our TV andSound bar. Couldm’t have expected more.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On Time and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Best Buy installer was great. showed up on time and was in and out in about an hour. a real gentlemen. thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Beautiful TV instllation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, polite, neat, and efficient. Hunng my TV perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice guy, he made excellent Job installing my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV efficiently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From start to finish (they delivered the TV and installed it and programmed it) I had a great experience. The guys were friendly and helpful. The TV is beautiful! Great picture. I am totally happy I bought a Geek Squad membership. They have helped me several times. Highly satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Instalation was flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted the TV and connected all my devises with care

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed tvs quickly and offered advic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted one new tv and remounted 2 other tvs. They did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect this guy truly knows his job and is real professional. Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not as efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men put the mount on the wall & mounted my TV. They took the box the TV was delivered in, but must ave placed the box the mount came in into the TV box because after they left, i couldn’t find the Amazon box the mount came in. The box should have had the extra brackets because those were not left either. Although I probably will not need these extras, I would have assumed they would have left them or at least asked about them before taking them. They also left dust/trash on the shelves when they finished. This was definitely not the same type of experience I had with the first pair of technicians who put the mount & larger TV in my living room.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    happy happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a 77 inch oled tv installed by geek squad. they did an excellent job and i am completely satisfied with out come

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    My install TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and everything was working great. We love the work that was done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation services were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cornelius did an exemplary job, he was polite, efficient and timely.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great… tv was mounted quickly and professionally….. cleaned everything up

    I would recommend this to a friend