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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 667 Showing 13,321-13,340 of 38,694 reviews
  • Rated 5 out of 5 stars

    Positive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great explain things clearly simplified the control of TV

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and very knowable They had to remove and existing TV and remount the replacement

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician did an excellent job installing the tv mount. He knows his skills...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to the way my house was built I knew the TV couldn't get mounted the right way but the Geek Squad did the best they could and it turned out good,

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geek Squad Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services provided. They are professional and did the mounting in no time. Really impressive .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    homeowner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed my TV and connected to all outlets - did so professionally and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT installation Jason and helper are knowledgeable, friendly, and spent time explaining the features of the new TV. They connected all the components, confirmed all the features and apps were working, and suggested improvements for updated technology. Jason called to confirm in advance, and arrived on schedule. Your virtual appointment worked well. 100% satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT & PROFESSIONAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and Shane were excellent in every aspect! They were on time, and they took their time in making sure of finding the studs on the wall. They also were very patient with me on guiding me through the functions of the TV. Plus, they removed all the debris. Very professional and friendly!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff did a great job mounting the TV that I purchased. It was 70 inches. The installation was efficient and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agents did a good job..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were proficient in their work and they installed my tv as per my criteria.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The installer was amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was professional and a Game of Thrones fan. What better way to have your equipment set up than by a person who understands why you need perfect installation

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mount was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional! Set up tvs very quickly and looks excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Very prosessional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job - very professional Went above and beyond. Wish I knew the two installer names to give them each 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very efficient install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was wonderful and the installer a real pro. Great service Best Buy offers. Will definitely do it for my next tv

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my TV and DVD player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my TV on a wall mount, programed it and my new DVD player. Gave good explanations and instructions on how to use both

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed our TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    360 Install was amazing even willing to install on Thanksgiving morning!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Connection was fine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The independent man who hooked up our TV was knowledgeable and got us up and running. All the geek squad personnel were busy on other jobs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a few weeks since mounting, zero issues whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Rules.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guy's really know there stuff. I have had them hook systems and TVs. in the past. I found them to be very polite and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech value and Geek Squad Expertise!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience all around. The installers were friendly and helpful as we discussed optimal placement for where I wanted the tv mounted. They asked great questions about how I would have the room set up since my furniture had not arrived yet. They were able to answer questions I had and walked me through the operating system on the tv and should me how to properly adjust the mounts pivot, tilt and swivel features.

    I would recommend this to a friend