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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 703 Showing 14,041-14,060 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install Team Top Notch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Art and his team did an excellent job installing our TV and moving an existing TV. Highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents work quickly to rewire, hang and showed the operation of the tv and also removed and hauled away the old tv

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad tv indtsllstion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents attached an already mounted antenna to our tv. They performed this service flawlessly and neatly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad professional mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend the professionals at Best Buy's Geek Squad for mounting your flat-screen TV on the wall. They do a fantastic job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it was great, my only gripe is the use of power tools for everything. There are bolts in the back that set the TV to the mount, with the power tool one was way tighter than the other. I backed it off and set it correctly with a screwdriver, you have to hand snug it to not over tighten and misalign the bolt. But they did a good job and picked up after everything was completed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Clean & Neatly Done!!!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two amazing gentlemen installed my Samsung 65 in TV. They were prompt, clean and very quick. Thank you Amazing Job Highly Recommend!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They installed my TVs very quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lab techs sent were excellent. I could have never mounted that TVs on my own. They provided excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys came and hauled up the TV to the second floor. They set it up on our wifi, showed us the modes for cable, fire stick and the TV apps. Did a great job cleaning up. They were here about two hours putting together the console, wall mount, TV and soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick professional and freindly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't complain... came within appo8ntment window, done sooner than expected and everything functions. Just what you want for an install service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Mounting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped me plan for the TV mounting with some expert ideas and they went the extra mile making sure it looked great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job.everything is working great.thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad gentlemen are absolutely fantastic. Very knowledgeable, provide important recommendations and insight, and are transparent communicators. I’ve continued my loyalty with Best Buy solely because of the geek squad and Colonial store personnel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard and Marcus were fast, efficient, helpful and friendly!! I highly recommend their services.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    First installment was bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first installer never asked where I wanted it. Told me my wall was crooked. Second installers moved it and were fabulous!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Tech!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable tech. Very friendly, worked fast and answered all my questions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation was done perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Technicians were very knowledgeable and the installation was perfect .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounted tv over a brick fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv over a brick fireplace with no problem at all and did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did a great job and made sure everything was working correctly

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Very sturdy, allows tv to be close to wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a 75 inch mounted with this and it holds beautifully. Make sure you have ample space for tv and sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional polite and quick. These guys did awesome work and cleaned everything up.

    I would recommend this to a friend