Customer Ratings & Reviews

This installation went well and quickly since wall mount was already installed for prior same size tv. Very courteous installer and helper.

Matt was my service tech to install my new tv and wall mount. He called ahead, was on time, and was extremely polite and knowledgeable. He had a little difficulty due to uneven wall studs thanks to my builder, but worked through options and ended up with a solution that was better than my original idea. This gut exceded any service tech ever

Very responsive, knowledgeable, and punctual. I had excellent communication the entire time for setup.

They was professional, fast and clean. Put on shoe covers to keep your clean without asking. Answer any questions you have.

Single installer who new his stuff and went above and beyond helping with accessories like home theater system etc.

JJ and her colleague did an excellent job mounting a Samsung frame tv. I had ordered a wall box to mount the control box of the frame tv but it was too big for the space behind the tv. JJ came back after a week to make sure that the control box was properly installed after I ordered a smaller box.

Zach mounted our 65 inch tv without any problem. He even sold us a sound bar mount which worked out great.

I had been hesitant about using Geek Squad, as I'm pretty tech savvy and usually install things on my own. My new TV was quite heavy, and the group of tech friends I trust were busy renovating their homes, so I figured I'd give Geek Squad a try. I was highly impressed with the team that came out. They were very professional, and in fact ended up saving me a lot of money because they used my original mount that I could not get the TV to fit on. Will definitely use Geek Squad again.

Absolutely provided a great service and they were very meticulous about the install. Well done!!

Tech was on time. Friendly, helpful, and knowledgeable. A tremendous service!

The agents were punctual to the appointment and they installed it very quickly, helping me answering my questions and also they were clean, no complaints at all.

The service was incredible i really liked how friendly the people are

Geek squad is always great. Their service is well worth it no matter what it is you get it for.

They did a good job setting up my. Also took all the warping and boxes with them.

I bought the Samsung s90D 83 inch tv. When I got it home and mounted on the wall I noticed the screen was warped. I contacted support and arranged for an exchange tv to be delivered and the defective tv to be taken. A few days later the delivery guy called when he was out front of my house to ask if it was mounted on a wall. I said yes. I then got a call from customer service stating that my appointment had to be rescheduled since i hadnt paid for any install labor. There was absolutely no instructions saying not to have it mounted. I was annoyed to say the least. At that time i went ahead and paid the $270 to have the moving guys unmount the old and mount the new. That was two weeks ago. Today on November 23, i was scheduled to have the tv switched out. First thing i noticed was two different appointments. One was set for 7am-11am for the damaged tv to be taken down and the new one put up. Unfortunately, the second appointment was scheduled for 930am-130pm. That one was for the deliver of the new tv and removal of the old. It was obviously a logistical error on best buys part. The first person showed at 730am but all he could do was take the tv off the wall. In and out in 5 min. He asked if he could come back the next day but i said absolutely not. It needed to be figured out a made right today. He said to call him when they dropped off the new tv. The new tv was delivered at 1030am. The dropped off the new and took the old. They were in and out in about 5 min. They didnt make any effort to visually check the tv for any issues cosmetically or in function. They also left without monting it. I admit that i didnt think about checking the tv untilafter they left. I called the technician that is supposed to mount the tv. He said he lost his other tech that was assisting him. It would be a few hours before he could get back to mount it. That was at 11am ish. Havent heard from him since. I noticed on the Best Buy app that my appointment went from 7am-11am up to 3pm-7-pm. ALL DAY IVE BEEN WAITING. I understand that things happen. I get that. However, this entire process from the start has meen chaos. Im sorry but with the amount of money ive spent for the TV and this service this process has been RIDICULOUS. I feel like there should be some kind of compensation for the unreliable execution of what i figured should be a pretty cut and dry service. If you use the best buy service Im sure you will have no issues. My words of wisdome though is to warn you not to be surprised if thigs dont go according to the plan.

Outstanding delivery and wall mounting for new TV. Purchased LG G3, 83" TV with adjustable wall mount. Geek Squad arrived on time and did an incredible job installing into our new home theatre. Both members of the Geek Squad were very professional and very nice. Highly recommend.

Agents quickly mounted, installed and, configured my TV and Soundbar.

Technicians were knowledgeable and personable. Would definitely use again.

Cal and Tony of the Geek Squad installed my TV with great ease. Very happy.

I would recommend. Workers came on time. Took old TV away. Installed TV first. They connected what they could because my new TV did not have all the outlets I needed. The Doorbell was installed fast. I had purchased the Ring doorbell from HSN and had BestBuy install. Works great. I was able to get the services at a reduced price because of the total protection service I purchased for $199. Very happy overall and would do it again.